Billing Support Specialist – UCaaS

Intermedia Intelligent Communications; United States; On-site; USD 32,000 - 34,000; Full time

Job summary

Intermedia Intelligent Communications is seeking a Customer Billing Representative to join our Client Services team in the United States. You will serve as the first point of contact for billing inquiries, ensuring accurate processing and timely resolution for our UCaaS SMB customers.

This role emphasizes high-quality service, clear communication, and collaborative problem solving in a fast-paced environment.

Qualifications

• Associates degree or higher; Bachelor's degree preferred.
• Minimum 2 years in customer service, billing or call center environment.
• Billing support experience including refunds, credits, and payment processing.
• Excellent data entry, proofreading, organizational, phone and communications skills.
• Ability to meet and exceed call center metrics (AHT, CSAT, FCR).

Responsibilities

• Answer customer phone calls and emails promptly and professionally.
• Document interactions in Oracle ticketing system.
• Explain billing processes and procedures to customers.
• Collaborate with Customer Service, Technical Support, Sales and other departments to ensure a positive experience.
• Verify authorization to release information on accounts.
• Place credits, refunds, and charges on accounts.

Skills

Customer service

Billing

Call center

Data entry

Written communication

Verbal communication

Problem solving

Teamwork

Education

Associate degree

Bachelor's degree preferred

Tools

Oracle

Excel

MS Office

Windows OS

Job description

Intermedia Intelligent Communications is seeking a Customer Billing Representative to join our Client Services team in the United States. You will serve as the first point of contact for billing inquiries, ensuring accurate processing and timely resolution for our UCaaS SMB customers.

This role emphasizes high-quality service, clear communication, and collaborative problem solving in a fast-paced environment.