Billing & Customer Support Specialist (UCaaS)

Intermedia Intelligent Communications; California; On-site; USD 32,000 - 34,000; Full time

Job summary

Intermedia Intelligent Communications is seeking a Customer Billing Representative in the United States to be the first point of contact for customer account issues. You will provide billing support via inbound/outbound channels, ensuring accuracy and timely resolution.

You will work with a small, dedicated Billing Team, documenting interactions and helping customers understand billing processes in a fast-paced environment. A strong focus on service quality and collaboration is essential.

Qualifications

• 2+ years of experience in Customer Service, Billing or Call Center.
• Experience with billing processes, credits, refunds and payments.
• Excellent data entry, proofreading and communication skills.

Responsibilities

• Answer customer phone calls and emails promptly to align with goals.
• Document interactions in the ticketing system (Oracle).
• Explain billing processes and procedures clearly.
• Collaborate with teams to ensure a positive customer experience.
• Verify authorization to release information on accounts.
• Process credits, refunds and charges on accounts.

Skills

Customer service

Billing accuracy

Phone & email comms

Data entry

Attention to detail

Team player

Education

Associate Degree in related field

Bachelor's Degree Preferred

Tools

Oracle

Excel

MS Office

Windows OS

Job description

Intermedia Intelligent Communications is seeking a Customer Billing Representative in the United States to be the first point of contact for customer account issues. You will provide billing support via inbound/outbound channels, ensuring accuracy and timely resolution.

You will work with a small, dedicated Billing Team, documenting interactions and helping customers understand billing processes in a fast-paced environment. A strong focus on service quality and collaboration is essential.