Billing & Customer Experience Specialist - Growth

Hunter Fiber; Central Point (OR); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off (vacation, sick, holiday

401k with employer match

Bonus opportunities

Job summary

Hunter Communications is seeking a Customer Experience Billing Specialist to directly interface with customers and support personnel. You will process account updates in billing CRM systems to ensure a smooth experience after service installation, handling emails, calls, and chats, and resolving billing inquiries with care.

You will manage daily billing tasks, investigate discrepancies, and strive to meet KPI goals while delivering excellent service and timely follow-up across channels.

Qualifications

• Knowledge of telecommunications concepts, practices and procedures.
• Ability to follow instructions and pre-established guidelines.
• Proven track record in successful resolution of customer issues.
• Attention to detail is essential.
• Ability to work independently and multitask.
• Strong verbal communication skills.
• Attention to detail and strong documentation skills.

Responsibilities

• Billing Process Management: processing daily billing tasks for accurate invoicing.
• Issue Resolution: researching and resolving billing discrepancies with professionalism.
• Resolve customer complaints and follow up promptly.
• Provide customer support for billing system enhancements.
• Handle customer inquiries by telephone, chat, and email.
• Research to resolve inquiries and bring aging accounts to resolution.
• Manage customer emails regarding billing questions and payments.
• Accept ownership for diverse requests and add value.
• Troubleshoot and escalate problems as needed.

Skills

Telecom concepts

Follow instructions

Issue resolution

Attention to detail

Independent work

Multitasking

Verbal communication

Documentation

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Hunter Communications is seeking a Customer Experience Billing Specialist to directly interface with customers and support personnel. You will process account updates in billing CRM systems to ensure a smooth experience after service installation, handling emails, calls, and chats, and resolving billing inquiries with care.

You will manage daily billing tasks, investigate discrepancies, and strive to meet KPI goals while delivering excellent service and timely follow-up across channels.