Billing & Customer Experience Specialist

Hunter Communications; Central Point (OR); Presencial; USD 40.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

Disability coverage

Life insurance

Employee assistance program

401k with generous employer match

Generous vacation, sick, and holiday

Descripción de la vacante

Hunter Communications is seeking a Customer Experience Billing Specialist to interface with customers and support personnel. You will update accounts in the billing CRM, process invoices, and respond to inquiries by email, chat, or phone, ensuring a smooth post-install experience.

The role emphasizes accuracy, timely communication, and resolving billing issues while supporting both customers and internal teams. A strong attention to detail and multitasking ability are essential.

Formación

• Knowledge of telecommunications concepts, practices, and procedures.
• Ability to multitask and communicate effectively.
• Attention to detail and strong documentation skills.
• Experience using common office software and systems.

Responsabilidades

• Process daily billing tasks to ensure timely invoicing for internet services.
• Identify and resolve billing discrepancies with professionalism.
• Handle customer billing inquiries via phone, chat, and email.
• Update customer bills and accounts in billing CRM systems.
• Escalate issues when needed and follow up with customers promptly.

Conocimientos

Telecom concepts

Follow instructions

Issue resolution

Multitasking

Documentation

Verbal communication

Educación

High School Diploma or GED

Herramientas

Google Suite

Microsoft Office

Descripción del empleo

Hunter Communications is seeking a Customer Experience Billing Specialist to interface with customers and support personnel. You will update accounts in the billing CRM, process invoices, and respond to inquiries by email, chat, or phone, ensuring a smooth post-install experience.

The role emphasizes accuracy, timely communication, and resolving billing issues while supporting both customers and internal teams. A strong attention to detail and multitasking ability are essential.