Billing Support Specialist — Second Shift (Customer Care)

Spectrum; Blue Ash (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

Spectrum is hiring a Customer Service Representative on our billing team. The role supports customers with billing inquiries, providing product knowledge and account assistance in a fast-paced Spectrum environment.

You will handle inbound calls, maintain professionalism, and collaborate with management on escalations, contributing to Spectrum’s service levels and customer satisfaction.

Qualifications

• High school diploma or equivalent.
• Ability to work a variety of schedules including nights, weekends, and holidays.
• Ability to read, write, speak and understand English.

Responsibilities

• Answer inbound phone calls from customers related to billing inquiries.
• Provide product knowledge and account support to Spectrum customers.
• Establish and grow professional relationships with Spectrum customers.
• Collaborate with management on customer issue escalations.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma

Tools

MS Office

Typing

Job description

Spectrum is hiring a Customer Service Representative on our billing team. The role supports customers with billing inquiries, providing product knowledge and account assistance in a fast-paced Spectrum environment.

You will handle inbound calls, maintain professionalism, and collaborate with management on escalations, contributing to Spectrum’s service levels and customer satisfaction.