Billing & Customer Care Specialist

Charter Communications; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Spectrum is seeking a professional Customer Service Representative on our billing team. You will be the front line for product knowledge and account support, helping customers navigate their bills in a fast-paced call center environment.

The role requires empathy, clear communication, and multi-tasking across multiple systems. A high school diploma is required, with 6+ months of customer service and computer experience preferred; ability to work nights, weekends, and holidays is expected.

Qualifications

• High school diploma or equivalent required.
• Ability to work nights, weekends and holidays.
• Ability to read, write, speak and understand English.

Responsibilities

• Provide product knowledge and account support to Spectrum customers.
• Respond to inbound billing inquiries and assist with escalations in a fast-paced call-center environment.

Skills

Communication

Organization

Time management

Problem-solving

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Spectrum is seeking a professional Customer Service Representative on our billing team. You will be the front line for product knowledge and account support, helping customers navigate their bills in a fast-paced call center environment.

The role requires empathy, clear communication, and multi-tasking across multiple systems. A high school diploma is required, with 6+ months of customer service and computer experience preferred; ability to work nights, weekends, and holidays is expected.