Customer Service Representative | Billing Support

Charter Communications; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

Spectrum is seeking a professional Customer Service Representative on our billing team. You will be the front line for product knowledge and account support, helping customers navigate their bills in a fast-paced call center environment.

The role requires empathy, clear communication, and multi-tasking across multiple systems. A high school diploma is required, with 6+ months of customer service and computer experience preferred; ability to work nights, weekends, and holidays is expected.

Qualifications

• High school diploma or equivalent required.
• Ability to work nights, weekends and holidays.
• Ability to read, write, speak and understand English.

Responsibilities

• Provide product knowledge and account support to Spectrum customers.
• Respond to inbound billing inquiries and assist with escalations in a fast-paced call-center environment.

Skills

Communication

Organization

Time management

Problem-solving

Multi-tasking

Customer service

Education

High school diploma or equivalent

Tools

MS Office

Typing

Job description

Job Summary

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. Does this sound like you? If so, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

Responsibilities

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast-paced environment alongside a great team of helpful co-workers.

WHAT OUR CUSTOMER SERVICE REPS ENJOY MOST

• - Talking to many different types of people from across the country
• - Answering inbound phone calls from customers related to billing inquiries
• - Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
• - Establishing and growing professional, positive relationships with Spectrum customers
• - Collaborating with management on customer issue escalations
• - Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.

Qualifications

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

• - Education : High school diploma or equivalent
• - Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
• - Language : Ability to read, write, speak and understand English

Preferred Qualifications

• - Experience : 6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
• - Technical Skills : MS Office, computer skills, typing
• - Skills : Communication, organization, time management, problem-solving, efficient, multi-tasking, customer service
• - Abilities : Dependable, courteous, enthusiastic, empathetic, results-driven, professional, resilient