Billing Support Specialist — Hybrid & Customer Hero

Weave; Lehi (AR); Hybrid; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Onsite training

Zusammenfassung

Weave is seeking a customer support specialist in Lehi, UT to help customers with billing questions, explain terms, and resolve issues by phone and email. This hybrid role includes onsite training at our Lehi HQ and collaboration with the Customer Support team.

You will triage requests, reach out to overdue accounts, and upsell annual billing where appropriate while maintaining a high standard of service. Strong communication, problem-solving, and the ability to de-escalate upset customers are

Qualifikationen

• Minimum of 1 year of Customer Support experience.
• Strong phone presence and excellent written and verbal communication skills for phone and email.
• Solid computer skills and the ability to learn technology quickly.
• Experience with browsers, spreadsheets, and text documents; able to troubleshoot basic issues.
• Strong soft skills and ability to de-escalate upset customers.

Aufgaben

• Communicate with customers via inbound phone calls.
• Provide follow up to customers via outbound calls and emails.
• Clarifying Billing terms with customers, including billing dates, initiation of billing, the breakdown of amounts, etc.
• Reach out to overdue customers to update billing information.
• Upselling customers to annual billing, as well as identifying potential churn risks.
• Save the day for our customers by driving an amazing customer experience that makes our customers smile.

Kenntnisse

Customer Support experience

Phone presence

Written & verbal communication

Problem solving

De-escalation

Jobbeschreibung

Weave is seeking a customer support specialist in Lehi, UT to help customers with billing questions, explain terms, and resolve issues by phone and email. This hybrid role includes onsite training at our Lehi HQ and collaboration with the Customer Support team.

You will triage requests, reach out to overdue accounts, and upsell annual billing where appropriate while maintaining a high standard of service. Strong communication, problem-solving, and the ability to de-escalate upset customers are