Billing Specialist — Customer Care Pro

Nextlink Internet; Hudson Oaks (TX); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Employee discounts

Job summary

Nextlink Internet in Hudson Oaks, Texas is seeking a Billing Specialist to support customers with billing questions, payment processing, and account inquiries. You will resolve discrepancies, document activity, and collaborate with teams in a fast-paced environment.

Ideal candidates show strong attention to detail, a customer-first mindset, and experience in billing, collections, or accounting. This role offers growth within a company focused on reliable service.

Qualifications

• Experience in billing, collections, or related accounting fields.
• Strong MS Office skills, especially Excel, Outlook, Word.
• Call center or high-volume customer environment a plus.

Responsibilities

• Deliver professional customer experience on billing inquiries.
• Handle inbound calls, emails, and chats about billing and accounts.
• Process payments and assist with collections in a respectful way.
• Maintain accurate account documentation and ensure QA standards.

Skills

Customer service

Billing

Collections

Accounting

Tools

Microsoft Office

Job description

Nextlink Internet in Hudson Oaks, Texas is seeking a Billing Specialist to support customers with billing questions, payment processing, and account inquiries. You will resolve discrepancies, document activity, and collaborate with teams in a fast-paced environment.

Ideal candidates show strong attention to detail, a customer-first mindset, and experience in billing, collections, or accounting. This role offers growth within a company focused on reliable service.