Patient Billing Specialist - High-Volume Support

Fulgent-Therapeutics-1; Coppell (TX); On-site; USD 34,000 - 52,000; Full time

Job summary

Inform Diagnostics, a Fulgent Genetics company, in Coppell, TX, is seeking a Billing Call Center Representative to handle 80–100 inbound calls daily from patients, doctors' offices, and insurers. You will use multiple systems to research and resolve billing inquiries, collect payments, process account adjustments, and document interactions while maintaining a courteous, professional demeanor.

The role supports client services with accurate call summaries and trend identification to prevent

Qualifications

• High School Diploma or GED required.
• 3–5 years in high-volume healthcare billing/admissions/customer call center.
• Proficient with Word, Excel, Outlook; basic Internet use for business.

Responsibilities

• Answers 80–100 inbound calls per day from patients, doctors’ offices, and insurance carriers.
• Uses multiple systems and the Internet to research, troubleshoot, and resolve billing inquiries.
• Collects payments from patients for outstanding balances.
• Processes adjustments to accounts when applicable.
• Accurately documents feedback, call summaries, and resolutions.
• Identifies trends to help prevent customer dissatisfaction.

Skills

Customer service

Problem solving

Communication

Fast-paced environment

Education

High School Diploma or GED

Tools

Microsoft Office (Word/Excel/Outlook)

Internet for business use

Job description

Inform Diagnostics, a Fulgent Genetics company, in Coppell, TX, is seeking a Billing Call Center Representative to handle 80–100 inbound calls daily from patients, doctors' offices, and insurers. You will use multiple systems to research and resolve billing inquiries, collect payments, process account adjustments, and document interactions while maintaining a courteous, professional demeanor.

The role supports client services with accurate call summaries and trend identification to prevent