Billing & Support Operations Engineer

ASM Research, An Accenture Federal Services Company; Columbus (OH); On-site; USD 54,000 - 58,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Customer Support & Billing Operations Specialist to manage billing inquiries, perform data research, and support testing activities across multiple systems. The role emphasizes strong analytical abilities, attention to detail, and the ability to work independently while collaborating with cross-functional teams.

Responsibilities include handling emails, calls, and chats, ensuring accurate case notes, and contributing to process

Qualifications

• High School Diploma or GED required.
• 2–5 years in customer service or related field preferred.

Responsibilities

• Manage billing related email requests and customer inquiries.
• Monitor and support batch processing issues and errors.
• Research and analyze customer service issues to provide solutions.
• Log cases and update customers via phone, email, or chat.
• Collaborate with technical teams for testing in non-production environments.

Skills

Customer service

Billing operations

Analytical skills

Attention to detail

Multitasking

Phone/email/chat handling

CRM systems

Education

High School Diploma or GED

Tools

CRM systems

Office software

Database/research tools

Ticketing systems

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Customer Support & Billing Operations Specialist to manage billing inquiries, perform data research, and support testing activities across multiple systems. The role emphasizes strong analytical abilities, attention to detail, and the ability to work independently while collaborating with cross-functional teams.

Responsibilities include handling emails, calls, and chats, ensuring accurate case notes, and contributing to process