Billing & Subscriber Support Specialist

SyncGlobal, Inc.; Bremen (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

A telecommunications company based in Bremen, Georgia, is seeking a Billing Support Representative responsible for both back-office and customer-facing duties. The role includes onboarding subscribers, handling billing queries, and ensuring a high level of customer service. Candidates should have strong communication skills and experience with bill payment. Join a committed team to bridge the rural broadband gap in West Georgia. This position offers a chance to grow and support local businesses.

Qualifications

• Experience in bill payment and collections.
• Ability to work in a team environment.

Responsibilities

• Communicate with potential subscribers about service costs.
• Help customers set up online billing portal.
• Field change-of-service requests.
• Contact past-due subscribers and offer payment options.
• Collaborate with finance and operations teams.

Skills

Pleasant and friendly telephone voice

Excellent written and oral communication skills

De‑escalation skills

Motivated and willing to learn

Education

High school diploma or equivalent

Bachelor’s Degree from an accredited institution

Job description

A telecommunications company based in Bremen, Georgia, is seeking a Billing Support Representative responsible for both back-office and customer-facing duties. The role includes onboarding subscribers, handling billing queries, and ensuring a high level of customer service. Candidates should have strong communication skills and experience with bill payment. Join a committed team to bridge the rural broadband gap in West Georgia. This position offers a chance to grow and support local businesses.