Billing Support Representative (BSR) SyncGlobal Telecom, LLC./Crossbeam

SyncGlobal, Inc.; Bremen (GA); On-site; USD 30,000 - 45,000; Full time

Job summary

A telecommunications company based in Bremen, Georgia, is seeking a Billing Support Representative responsible for both back-office and customer-facing duties. The role includes onboarding subscribers, handling billing queries, and ensuring a high level of customer service. Candidates should have strong communication skills and experience with bill payment. Join a committed team to bridge the rural broadband gap in West Georgia. This position offers a chance to grow and support local businesses.

Qualifications

• Experience in bill payment and collections.
• Ability to work in a team environment.

Responsibilities

• Communicate with potential subscribers about service costs.
• Help customers set up online billing portal.
• Field change-of-service requests.
• Contact past-due subscribers and offer payment options.
• Collaborate with finance and operations teams.

Skills

Pleasant and friendly telephone voice

Excellent written and oral communication skills

De‑escalation skills

Motivated and willing to learn

Education

High school diploma or equivalent

Bachelor’s Degree from an accredited institution

Job description

Website SyncGlobal Telecom, LLC./Crossbeam

Committed to working with local businesses and government to solve West Georgia’s rural broadband gap.

The Crossbeam* Billing Support Representative (BSR) serves in both a back‑office role and customer‑facing role. As such, this BSR will perform a variety of proactive and reactive functions that support the SyncGlobal residential business segment. These functional areas of responsibility will encompass all areas of subscriber billing and payment processing and involve constant intra‑ предприят и interdepartmental communication. BSR will work closely with Customer Service Manager (CSM) to ensure subscriber interaction and remediation follow best practices and reflect Crossbeam’s corporate values. The developmental progression of the BSR position includes becoming proficient in receiving and processing new subscriber orders, which will allow BSR to serve as an additional customer service (CSR) resource when needed.

*Crossbeam’s Billing Support Representative (BSR) position is a new role in the residential division. As such, the specific duties and scope of responsibility initially assigned to the BSR position are expected to evolve as the residential customer base grows and the BSR’s core competencies develop.

Additional responsibilities may include community લે outreach initiatives.

JOB DUTIES AND RESPONSIBILITIES

1. Potential Subscriber Communication

• رقم Answer questions related to costs for service
• Direct potential subscribers to website to register

2. Subscriber Onboarding

• Enter and/or update subscriber account data into billing and operating system software
• Help individual customers needing assistance set up online billing portal
• Explain line‑item charges to expect on first invoice

3. Active Subscriber Support

• Field change‑of‑service requests and educate customers on options
• Provide status updates on active requests
• Answer questions about monthly invoice amounts and due dates
• Assist subscribers with issues accessing online billing portal
• Update subscriber card information on file
• Process individual subscriber payments as requested
• Explain reasons for declined payments and guide subscriber on options for resolution
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• As needed, assist CSRs by fielding incoming calls to the general support line.

4. Past‑due Subscriber Activity

• Contact subscribers with past‑due balances as directed by CSM to collect outstanding balances and help subscribers avoid suspension of services.
• Work closely with CSM to determine appropriate payment options for individual subscribers carrying outstanding balances forward.
• Process service suspensions due to non‑payment.
• In consultation with CSM, determine required payment to restart service and communicate same to subscriber.
• Process account terminations due to non‑payment as directed by CSM.

5. Inter‑ / Intradepartmental Activity and Collaboration

• Interact with CSRs and CSM to resolve subscriber account issues and complete account changes.
• Provide Finance Department with timely and accurate information related to accounting adjustments, requested billing reports, etc. as needed.
• Update Crossbeam’s Operations team (Ops) on suspended and terminated subscribers. Work with Ops to resolve process errors associated with suspensions and terminations.

Education:

• High school diploma or equivalent
• Bachelor’s Degree from an accredited institution (preferred)

Experience:

• Bill payment and collections experience
• Working in a team environment

ADDITIONAL SKILLS AND ABILITIES

• Pleasant and friendly telephone voice
• Excellent written and oral communication skills
• De‑escalation skills when conversing with agitated callers
• Motivated and willing to learn
• Sitting and/or standing at a desk for most of the workday
• Use computer for much of the workday
• Lifting up to 50 pounds

SyncGlobal Telecom is an equal opportunity employer. All qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

SyncGlobal Telecom is a Drug‑Free Workplace.