Job Description:
At Penn E&R, we empower professionals to create lasting, positive impact through environmental remediation, civil engineering design, and regulatory guidance that protect ecosystems, restore land, and improve infrastructure. Whether you're cleaning up a former industrial site or designing a stormwater management system for a new development, your work here contributes to a safer, more sustainable world.
Bring your creativity, resourcefulness, and drive to Penn E&R, where every day is an opportunity to learn, grow, and lead. Ready to take on what's next? Let's make it happen together!
Penn E&R is seeking a Billing Specialist - Part Time Temporary who would be expected to work 10-20 hours per week for approximately 6 months. While you will be based out of our Doylestown, PA office, we offer hybrid flexibility after training is complete. You will have the opportunity to perform a wide range of tasks across all of Penn E&R's market sectors and be expected to perform office-based assignments.
Essential Duties and Responsibilities:
- Prepare, review, and issue customer invoices accurately and in accordance with company policies, contractual terms, and established billing schedules.
- Verify billing data by reviewing supporting documentation, pricing details, account information, and service or product records.
- Research, investigate, and resolve billing discrepancies, disputed charges, and invoice-related questions from customers or internal stakeholders.
- Maintain complete and accurate billing records, customer account details, and supporting documentation for audit and compliance purposes.
- Process billing adjustments, credit memos, rebills, and account updates as needed.
- Monitor account status, aging information, and payment activity to help identify overdue balances or irregularities.
- Collaborate with other Billing Admins and Project Managers to clarify billing information and improve billing accuracy.
- Support month-end and period-end close activities by preparing billing reports, reconciling data, and ensuring all transactions are properly recorded.
- Respond to customer inquiries regarding invoices, payment terms, balances, and account history in a professional and timely manner.
- Accounts Receivables & Collections Support - Assist/Collaborate with project managers on client communications for overdue invoices.
- Identify opportunities to improve billing workflows, internal controls, and process efficiency.
- Ensure compliance with internal procedures, confidentiality standards, and applicable billing-related regulations.
Qualifications include:
- Associate's or bachelor's degree in Accounting, Finance, Business Administration, or a related field preferred; equivalent work experience may be considered.
- 3+ years of experience in billing, accounts receivable, finance operations, or a similar administrative or accounting support role.
- Strong understanding of billing procedures, invoice processing, account reconciliation, and financial recordkeeping.
- Proficiency with Microsoft Excel and experience using accounting, ERP, or billing systems.
- Excellent attention to detail with the ability to identify errors, inconsistencies, and missing information.
- Strong written and verbal communication skills with a customer-service mindset.
- Ability to prioritize tasks, meet deadlines, and manage multiple assignments in a fast-paced environment.
- Ability to handle sensitive financial information with professionalism and confidentiality.
Preferred Qualifications
- Experience/Proficiency using an Oracle based billing system.
- Experience working in a high-volume billing environment.
- Knowledge of collections processes, payment application, and account aging analysis.
- Experience with process improvement initiatives and documentation of standard operating procedures.
- Familiarity with industry-specific billing requirements, customer contract terms, and compliance standards.
Core Competencies
- Accuracy and attention to detail
- Analytical and problem-solving ability
- Time management and organization
- Customer service and relationship management
- Collaboration and cross-functional communication
- Accountability and follow-through
- Adaptability and continuous improvement mindset
Work Environment
This position typically operates in a professional office or remote business environment and may require extended periods of computer work, data entry, and communication w