Billing Specialist

Aureon; West Des Moines (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Aureon is seeking a Billing Specialist to process customer billing, maintain invoicing accuracy, and coordinate with sales and service delivery to ensure correct contract setup. You will resolve billing issues and communicate clearly with customers, strengthening account relationships.

The role requires strong analytical skills, attention to detail, and the ability to handle multiple priorities in a fast-paced environment. This position emphasizes proactive customer service and teamwork.

Qualifications

• Associate’s degree in finance or accounting or equivalent and at least three years’ related experience.
• Minimum two years’ billing and software experience.
• Proficient in Excel and Microsoft Office Suite.
• Strong analytical, research, and problem-solving skills.
• Excellent interpersonal, written, and verbal communication abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced setting.
• Self-starter with minimal supervision and adaptability to changing priorities.
• Ability to interpret customer agreements, billing requirements, and invoice documentation.

Responsibilities

• Process customer billing and ensure timely and accurate invoicing.
• Maintain billing systems and update customer records for accurate invoicing and account management.
• Collaborate with sales and service delivery to set up contracts and billing requirements.
• Research and resolve billing discrepancies with customers in a timely, professional manner.
• Communicate with customers via phone, email, and other channels regarding invoicing inquiries.
• Support a cooperative team environment to meet department deadlines and goals.

Skills

Analytical skills

Attention to detail

Communication skills

Multitasking

Self-starter

Adaptability

Decision making

Billing knowledge

Education

Associate degree in finance or accounting

Tools

Excel

Word

Outlook

Teams

Job description

• Process customer billing and ensure the timely and accurate distribution of invoices.
• Maintain and utilize accounting and billing systems to process financial information, update customer billing records, and ensure accurate invoicing and account management.
• Work closely with sales, service delivery, and cross-functional teams to review customer agreements, ensure accurate contract and billing system setup, validate billing requirements, and resolve issues that may impact the accurate and timely invoicing of customers.
• Demonstrates ability to work independently as well as work effectively in a team environment.
• Communicate directly with customers via phone, email, and other correspondence channels to address invoicing inquiries, research and audit account activity, and resolve billing discrepancies in a timely and professional manner.
• Contribute to a cooperative team environment in which cross functions are assumed as necessary in order to meet department deadlines and goals.
• Deliver exceptional internal and external customer service by building collaborative relationships, providing accurate and timely support
• Other duties as assigned

EDUCATION, TRAINING, AND EXPERIENCE:

Required

• Associate’s degree in finance or accounting or equivalent and at least three years’ related experience.
• Minimum two years’ billing and software experience

REQUIRED SKILLS:

• Effective analytical, research, and problem-solving skills.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Self-starter who can produce expected results with minimal supervision.
• Ability to adapt to changing priorities and perform a variety of tasks, often with short notice.
• Ability to make sound decisions using available information and established procedures.
• Proficiency in interpreting customer agreements, billing requirements, and invoice documentation.
• Strong customer service skills with the ability to professionally resolve billing inquiries and disputes.
• Ability to research and reconcile billing discrepancies through account analysis and system review.

TOOLS, EQUIPMENT, AND SOFTWARE:

• Must be able to proficiently operate a Windows PC and Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Proficiency in data entry, document management, and electronic record-keeping systems.
• Ability to learn and adapt to new software applications, billing platforms, and system enhancements.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Primarily indoor work in an office environment requiring long periods of sitting
• Frequent utilization of manual dexterity and visualizing of a computer screen
• No unusual physical requirements

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.