Billing Specialist: Invoicing & Customer Care Expert

Lightedge; Des Moines (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Lightedge is seeking a detail-oriented Billing Specialist to join our accounting team in Des Moines, IA. The role focuses on all billing processes related to invoices and payment collections while maintaining strong customer relationships as the point of contact for billing needs.

No prior billing experience is required, and the ideal candidate is motivated to learn new technologies. Reports to the Revenue Assurance Manager and collaborates with Sales and Accounting to ensure accurate, timely

Qualifications

• Bachelor's or Associate’s degree in Accounting, Finance, or related field is a plus.
• Ability to work in Excel preferred.
• Detail-oriented with a high level of accuracy in data entry and analysis.
• Strong communication skills and ability to work cross-functionally with Sales, Accounting and other teams.
• Ability to work within a team environment.
• Highly motivated and passionate about daily tasks as well as overall company initiatives.
• Excellent written and verbal communication skills.
• Strong organizational skills and the ability to think critically.

Responsibilities

• Communicate and collaborate with various departments to understand unique billing processes, resolve billing issues, and help answer general customer questions.
• Provide excellent customer service via email or phone to our contracted clients
• Work with customers directly to collect past due balances
• Provide customers with account reconciliations to resolve billing and payment discrepancies.
• Understand the quote to bill process and resolve errors as needed.
• Gather customer information to get an understanding of their business needs and establish rapport
• Research and resolve issues using available resources
• Stay current with system information, changes, and updates

Skills

Excel

Education

Bachelor's or Associate’s degree in Accounting, Finance, or related field

Job description

Lightedge is seeking a detail-oriented Billing Specialist to join our accounting team in Des Moines, IA. The role focuses on all billing processes related to invoices and payment collections while maintaining strong customer relationships as the point of contact for billing needs.

No prior billing experience is required, and the ideal candidate is motivated to learn new technologies. Reports to the Revenue Assurance Manager and collaborates with Sales and Accounting to ensure accurate, timely