Billing Specialist I — Patient-Centered Billing & Growth

QUEST DIAGNOSTICS INC; Los Angeles (CA); On-site; USD 24,000 - 29,000; Full time

Benefits offered by this job

Day 1 Medical and dental/vision for FT

401(k) with company match

Vacation and Health/Flex Time

Life and disability insurance

Education assistance

Job summary

Quest Diagnostics is seeking a Billing Representative I for a Monday–Friday shift in Los Angeles. The role focuses on complex patient, client, and third‑party billing to maximize revenue while keeping patient care at the center.

The position requires 1 year of billing experience, Excel proficiency, and strong communication. Collaboration with team leads helps ensure accuracy and compliance in daily billing operations.

Qualifications

• High School diploma or equivalent; 1 year experience in patient, client or third party insurance billing.
• Experience in multiple operational areas or QA/QC preferred.
• Intermediate to advanced skills in Microsoft applications, with specific proficiency in Excel.

Responsibilities

• Provide training for new and/or existing team members on reports, SOPs and carrier information as required.
• Track and trend daily production and quality performance on new hires.
• Proactively identify QC issues for new hires.
• Develop and implement action plans for improvement in conjunction with the Team Leader.
• Interpret and communicate procedural and billing guidelines to the department.
• Maintain and update departmental business rules and SOPs.
• Compile and prepare specialized reports for distribution to management and reps.
• Coordinate with IT departments on billing departmental initiatives. May be a certified Medical Coder or involved with medical coding.
• Perform other duties and functions as assigned.

Skills

Clear procedural communication

Coaching & training

Excellent verbal & written skills

Problem solving & organization

Teamwork and independence

Overtime adaptability

Education

High School Diploma or Equivalent

Tools

Excel

Job description

Quest Diagnostics is seeking a Billing Representative I for a Monday–Friday shift in Los Angeles. The role focuses on complex patient, client, and third‑party billing to maximize revenue while keeping patient care at the center.

The position requires 1 year of billing experience, Excel proficiency, and strong communication. Collaboration with team leads helps ensure accuracy and compliance in daily billing operations.