Billing Representative I

Quest Diagnostics; Maryland; On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Day 1 Medical benefits

401(k) with company match

Vacation and flex time

Education assistance

Life and disability insurance

Job summary

Quest Diagnostics in Maryland is seeking a Billing Representative I to handle complex billing issues and support revenue cycle activities. The role runs Monday–Friday, 7:30 AM–3:00 PM, with potential performance bonuses based on company metrics.

The position emphasizes training, daily production tracking, and collaboration with IT on billing initiatives, with responsibilities spanning interpretation of guidelines and maintaining SOPs.

Qualifications

• High School Diploma or equivalent plus 1 year experience in patient, client or third-party insurance billing.
• Intermediate to advanced Microsoft Excel and MS Office skills.

Responsibilities

• Provide training for new or existing team members on reports, SOPs and carrier information.
• Track and trend daily production and quality performance for new hires.
• Identify QC issues for new hires and develop improvement plans with Team Leader.
• Interpret and communicate billing guidelines; maintain SOPs and business rules.
• Prepare specialized reports for management and reps and coordinate with IT on billing initiatives.

Skills

Clear communication

Coaching/Training

Teamwork

Problem solving

Independent work

Overtime readiness

Education

High School Diploma or Equivalent

Tools

Microsoft Excel

Microsoft Office

Job description

Job Description

Billing Representative I - Monday to Friday, 7:30 AM to 3:00 PM

In an environment where the patient is at the center of everything that we do the individuals in this position typically works with Billing Representatives and other employees handling complex billing issues for the purpose of collecting revenue for the organization. Will work with Patient, Client and/or Third Party insurance bills.

Pay range

$17.20 - 21 / hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

Responsibilities

• Provide training for new and/or existing team members on reports, SOPs and carrier information as required.
• Track and trend daily production and quality performance on new hires.
• Proactively identify QC issues for new hires.
• Develop and implement action plans for improvement in conjunction with the Team Leader.
• Interpret and communicate procedural and billing guidelines to the department.
• Maintain and update departmental business rules and SOPs.
• Compile and prepare specialized reports for distribution to management and reps.
• Coordinate with IT departments on billing departmental initiatives. May be a certified Medical Coder or involved with medical coding.
• Perform other duties and functions as assigned.

Qualifications

Required Work Experience: High School diploma or equivalent 1 year experience in Patient, Client or Third Party insurance billing, experience in multiple operational areas or QA/QC preferred Intermediate to advanced skills in Microsoft applications, with specific proficiency in Excel

Skills

• Ability to clearly convey procedural information, issues and requirements
• Proven ability to provide coaching and training in a collaborative manner
• Excellent communication skills, both verbal and written
• Demonstrated problem solving, organization and interpersonal skills
• Ability to work independently and as part of a team
• Ability to work overtime as needed based on department needs.

Education

• High School Diploma or Equivalent High School Diploma or Required Work Experience (Required)

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with the following laws if applicable, the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information, and partnering and regularly working with or supervising other Quest employees and interacting with Quest customers.

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.