Billing Specialist I: Invoicing, Research & Customer Care

Cox Automotive; Des Moines (IA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Seven paid holidays per year

Job summary

Cox Automotive is seeking a Billing Specialist I in Des Moines, IA. This customer-facing role handles inbound inquiries via phone and email, processes invoices, and supports billing workflows across departments. You will set up and maintain accounts, audit billing data, and assist with collections and payment tracking.

Strong communication and detail-oriented skills are essential. The position offers a pathway for development within billing operations and may involve additional responsibilities

Qualifications

• High school diploma or GED with 2+ years billing experience.
• Strong written and verbal communication skills.
• Excellent accounting, organizational, and time-management abilities.
• Proficient in Excel, Word, PowerPoint, Outlook; experience with Oracle.
• Experience working with customers or vendors to resolve issues.

Responsibilities

• Process billing transactions, invoices, credits, and adjustments within timelines.
• Set up and maintain customer accounts in billing systems.
• Review and audit billing information for accuracy.
• Research and resolve billing discrepancies and customer inquiries.
• Post payments and adjustments to accounts.
• Monitor billing reports and identify exceptions.
• Assist with collections-related activities and payment tracking.
• Collaborate with internal departments to resolve billing concerns.
• Maintain records and supporting documentation.
• Follow billing policies, procedures, and regulatory requirements.
• Support billing process improvements.

Skills

Billing experience

Communication skills

Attention to detail

Customer service

Education

High school diploma or GED

Tools

Oracle

Excel

PowerPoint

Outlook

Word

Job description

Cox Automotive is seeking a Billing Specialist I in Des Moines, IA. This customer-facing role handles inbound inquiries via phone and email, processes invoices, and supports billing workflows across departments. You will set up and maintain accounts, audit billing data, and assist with collections and payment tracking.

Strong communication and detail-oriented skills are essential. The position offers a pathway for development within billing operations and may involve additional responsibilities