Billing Specialist

Aureon; West Des Moines (IA); On-site; USD 55,000 - 70,000; Full time

Job summary

Aureon in West Des Moines, IA, is seeking a Billing Specialist to join our accounting team. You will process customer billing, ensure timely invoices, and maintain accurate records using our billing systems.

The role requires an associate degree in finance or accounting and at least three years of billing experience, including familiarity with billing software. Strong attention to detail and communication skills are essential.

Qualifications

• Associate degree in finance or accounting required.
• At least three years’ related experience.
• Minimum two years’ billing and software experience.
• Proficiency in MS Office and billing platforms.
• Excellent communication and attention to detail.

Responsibilities

• Process customer billing and ensure timely and accurate invoicing.
• Maintain billing systems and update customer billing records.
• Review customer agreements and ensure correct contract and billing setup.
• Collaborate with sales, service delivery, and cross-functional teams to resolve billing issues.
• Communicate with customers to address invoicing inquiries and discrepancies.
• Deliver exceptional internal and external customer service.

Skills

Analytical skills

Attention to detail

Interpersonal communication

Time management

Self-starter

Adaptability

Decision making

Billing interpretation

Customer service

Problem solving

Education

Associate’s degree in finance or accounting

Tools

Windows OS

Microsoft Office

Excel

Word

Outlook

Teams

Billing software

Job description

• Process customer billing and ensure the timely and accurate distribution of invoices.
• Maintain and utilize accounting and billing systems to process financial information, update customer billing records, and ensure accurate invoicing and account management.
• Work closely with sales, service delivery, and cross-functional teams to review customer agreements, ensure accurate contract and billing system setup, validate billing requirements, and resolve issues that may impact the accurate and timely invoicing of customers.
• Demonstrates ability to work independently as well as work effectively in a team environment.
• Communicate directly with customers via phone, email, and other correspondence channels to address invoicing inquiries, research and audit account activity, and resolve billing discrepancies in a timely and professional manner.
• Contribute to a cooperative team environment in which cross functions are assumed as necessary in order to meet department deadlines and goals.
• Deliver exceptional internal and external customer service by building collaborative relationships, providing accurate and timely support
• Other duties as assigned

EDUCATION, TRAINING, AND EXPERIENCE:

Required

• Associate’s degree in finance or accounting or equivalent and at least three years’ related experience.
• Minimum two years’ billing and software experience

REQUIRED SKILLS:

• Effective analytical, research, and problem-solving skills.
• Strong organizational skills with exceptional attention to detail and accuracy.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Self-starter who can produce expected results with minimal supervision.
• Ability to adapt to changing priorities and perform a variety of tasks, often with short notice.
• Ability to make sound decisions using available information and established procedures.
• Proficiency in interpreting customer agreements, billing requirements, and invoice documentation.
• Strong customer service skills with the ability to professionally resolve billing inquiries and disputes.
• Ability to research and reconcile billing discrepancies through account analysis and system review.

TOOLS, EQUIPMENT, AND SOFTWARE:

• Must be able to proficiently operate a Windows PC and Microsoft Office applications, including Excel, Word, Outlook, and Teams.
• Proficiency in data entry, document management, and electronic record-keeping systems.
• Ability to learn and adapt to new software applications, billing platforms, and system enhancements.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Primarily indoor work in an office environment requiring long periods of sitting
• Frequent utilization of manual dexterity and visualizing of a computer screen
• No unusual physical requirements

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.