Billing & AR Specialist — Invoicing, Collections & Customer Care

Atlantic Detroit Diesel Allison; Lodi (NJ); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

401(k) plan

Tuition reimbursement

Holidays

Vacation

Employee assistance

Medical coverage

Dental coverage

Vision coverage

FSAs

Life insurance

Supplemental life

Travel insurance

Short-term disability

Long-term disability

Flexible schedules

Sick time

Uniforms provided

Safety shoe allowance

Safety glasses allowance

Job summary

Atlantic Detroit Diesel Allison in Lodi, NJ seeks an administrative billing professional to ensure accurate, timely submission of customer invoices. You will collect and organize documents, obtain purchase orders, upload invoices, and monitor aging accounts while maintaining strong customer relationships to support cash flow objectives.

Responsibilities include submitting invoices through portals, tracking status, resolving discrepancies, and coordinating with Service, Parts, Operations, and

Qualifications

• High School Diploma or GED required; Associate degree or some college preferred.
• Two to five years of administrative, billing, accounts receivable, collections, or customer service experience.
• Experience with customer billing portals and electronic invoice submission systems preferred.
• Experience in industrial, service, construction, transportation, or equipment service environments preferred.

Responsibilities

• Review customer invoices to ensure all required information and supporting documentation is complete prior to submission.
• Obtain purchase orders, service reports, delivery receipts, timesheets, and other supporting documents required for customer billing.
• Submit invoices and supporting documentation through customer portals, email, or other customer-required systems.
• Track invoice status and follow up with customers to confirm receipt and processing.
• Contact customers regarding past due invoices and obtain payment status updates.
• Research and resolve billing discrepancies, missing documentation, and invoice rejection issues.
• Maintain accurate records of customer communications, invoice submissions, payment commitments, and collection activities.
• Monitor aging reports and identify invoices requiring follow-up.
• Coordinate with Service, Parts, Operations, and Accounting teams to gather information needed for invoice processing and payment collection.
• Assist customers with invoice-related questions and requests for additional billing support documentation.
• Prepare routine reports regarding outstanding receivables, collection activity, and invoice status.
• Maintain customer files and records in company systems while ensuring data accuracy.
• Support departmental administrative activities, including correspondence, document preparation, filing, and report generation.
• Provide additional administrative and accounts receivable support as assigned.

Skills

Attention to detail

Verbal & written communication

Relationship building

Organizational skills

Time management

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office (Outlook, Excel, Word, Teams)

ERP systems (Oracle)

Customer portals / invoicing systems

Job description

Atlantic Detroit Diesel Allison in Lodi, NJ seeks an administrative billing professional to ensure accurate, timely submission of customer invoices. You will collect and organize documents, obtain purchase orders, upload invoices, and monitor aging accounts while maintaining strong customer relationships to support cash flow objectives.

Responsibilities include submitting invoices through portals, tracking status, resolving discrepancies, and coordinating with Service, Parts, Operations, and