Billing Representative - National Remote

Lensa; Dallas (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company in healthcare is seeking a Billing Representative to work remotely. This role involves gathering billing information, educating customers, and maintaining client relationships. Ideal candidates will have customer service experience and be adaptable in a fast-paced environment. Join us to make a significant impact on health outcomes.

Benefits

4 weeks of paid on-the-job training

Flexibility to telecommute

Comprehensive benefits

Qualifications

• 1+ years of experience in a related environment (office, administrative, customer service).
• Proficiency with Windows PC applications and ability to learn new systems.
• Ability to work any shift between 7:00 AM - 3:30 PM or 7:30 AM - 4:00 PM PST.

Responsibilities

• Gather missing information for billing clients and patients.
• Educate customers on billing processes and issues.
• Maintain accurate documentation for all transactions.

Skills

Empathy

Multi-tasking

Customer Service

Education

High School Diploma / GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Billing Representative - National Remote

Be among the first 25 applicants one day ago

Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals. Apply via Lensa today!

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Skills

As a Billing Representative, you will work by phone or correspondence to gather missing information to ensure proper billing to clients, patients, or third-party insurances. This is an excellent opportunity for someone with previous customer service experience in a professional office setting who is interested in moving into a new area while learning additional skills. You will leverage your skills and have the ability to:

• Demonstrate empathy and compassion to customers.
• Triage and handle escalated situations.
• Adapt to changes in a fast-paced environment.
• Develop and maintain client relationships.

If selected for this position, it is required that you successfully complete the UnitedHealth Group new hire training and demonstrate proficiency to continue in the role.

This position is full time (40 hours/week), Monday through Friday. Employees are required to have flexibility to work any shift during our normal business hours of either 7:00 AM - 3:30 PM or 7:30 AM - 4:00 PM PST. It may be necessary, given the business need, to work occasional overtime, weekends, and holidays.

We offer 4 weeks of paid on-the-job training, with additional training depending on business needs. The hours of training will be either 7:00 AM - 3:30 PM or 7:30 AM - 4:00 PM PST, Monday through Friday.

You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Research, obtain, and enter missing information/demographics for accessions.
• Demonstrate competency in eligibility, billing, and receivable systems and applications.
• Educate external customers on providing complete billing information and avoiding additional contacts.
• Inform customers of billing issues and resolutions as appropriate.
• Make outbound calls to clients, patients, carriers, or internal/external sources to obtain missing or additional information.
• Respond to account inquiries through written correspondence.
• Handle sensitive client and patient interactions.
• Maintain timely, accurate documentation for all transactions.
• Generate and distribute reports and documentation to internal or external clients to obtain missing information.
• Report problems, errors, and denial trends to management, including PHI breaches.
• Meet performance goals in efficiency, accuracy, quality, satisfaction, and attendance.

We recognize performance in an environment that challenges you and provides clear development paths for other roles.

Required Qualifications

• High School Diploma / GED or equivalent experience
• Must be 18 years or older
• 1+ years of experience in a related environment (office, administrative, customer service, etc.) using phones and computers
• 1+ years of experience with Microsoft Word, Excel, and Outlook
• Proficiency with Windows PC applications and ability to learn new systems
• Ability to work any shift between 7:00 AM - 3:30 PM or 7:30 AM - 4:00 PM PST, Monday to Friday

Preferred Qualifications

• Certified medical coder or involved with medical coding
• Experience in a fast-paced environment requiring multi-tasking
• Experience in a healthcare/insurance billing call center
• Medical terminology knowledge
• Billing or collections experience across multiple payers and states

Telecommuting Requirements

• Ability to keep company documents secure
• Dedicated, private work area at home
• High-speed internet connection

Soft Skills

• Ability to multi-task and understand multiple products and benefits
• Resolve calls and avoid escalations
• Exhibit empathy and courtesy
• Handle escalated situations
• Work in a fast-paced environment and adapt to changes
• Develop and maintain client relationships
• Work independently and in a team

Note: The role is available in specific states with a pay range of $16.54 to $32.55 per hour, based on various factors. UnitedHealth Group is an equal opportunity employer and a drug-free workplace. Candidates must pass a drug test before employment.