Billing Representative II

Massachusetts General Hospital; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a detail-oriented Billing Representative to join their dynamic team. In this role, you will be responsible for maintaining accurate billing records, processing payments, and collaborating with various departments to resolve discrepancies. Your strong attention to detail and excellent communication skills will ensure smooth interactions with patients and internal customers alike. This position offers a unique opportunity to contribute to a mission-driven organization that values teamwork and innovation in healthcare. If you're ready to make a difference in patient care, this is the role for you.

Qualifications

• 2-3 years of experience in billing, finance, or collections.
• Strong attention to detail and excellent communication skills.

Responsibilities

• Manage billing records and process payments for complex patient accounts.
• Collaborate with departments to resolve billing and payment issues.

Skills

Billing Experience

Attention to Detail

Interpersonal Skills

Microsoft Office Excel

Communication Skills

Task Management

Education

High School Diploma or Equivalent

Tools

Billing Software

Job description

Site: Massachusetts General Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Supporting the patients and providers of the MGH Dental Group, in collaboration with the Oral & Facial Pain Division, the Billing Rep II is largely responsible for managing pre-estimates and prior authorizations proactively and efficiently.

Job Summary

Summary

Responsible for maintenance of accurate billing records of complex patient accounts, process payments and adjustments, and communicate with patients to answer questions or provide information.

Essential Functions

-Interact with internal and external customers to gather support data to ensure billing accuracy and work through billing discrepancies

-Addresses issues of a more complex nature and support junior staff by answering day to day questions

-Process payments and maintain up-to-date billing records

-Reprocessing insurance denials and submitting all necessary documentation for payment

-Maintain accurate billing records and files

-Collaborate with other departments to resolve billing and payment issues

-May prepare monthly and quarterly billing reports for management review

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience
-Experience in billing, finance or collections 2-3 years required

Knowledge, Skills and Abilities
- Strong attention to detail.
- Excellent interpersonal, written and verbal communication skills.
- Proficient in Microsoft Office Excel and other relevant billing software.
- Ability to prioritize and manage multiple tasks simultaneously.
- Ability to work independently and as part of a team.
- Ability to work in a fast-paced environment.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

165 Cambridge Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

Massachusetts General Physicians Organization, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.