Direct Bill Assistant

First Chicago Insurance Company; Chicago (IL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive Salaries

Training & Development

Medical and Dental

401k with company match

Paid Time Off & Holidays

Tuition Reimbursement Programs

Wellness Program

Job summary

First Chicago Insurance Company seeks a Direct Bill Assistant for its busy Chicago call center located near Midway Airport. The role focuses on delivering excellent customer service while collecting payments and handling billing inquiries from insureds and agents.

Responsibilities include processing payments, reconciling batches, and supporting underwriting with billing matters. A high school diploma (or accounting exp) and strong data-entry skills are preferred, with potential bilingual

Qualifications

• Pleasant phone demeanor is a must.
• Detail oriented and proficient in data entry required.
• Strong ability to multitask and communicate effectively.
• Proficiency with Excel and Word required.

Responsibilities

• Handle high volume inbound calls regarding billing and payments.
• Take payments and answer billing questions by phone.
• Process payments received by mail, phone, walk-ins and online.
• Assist with other accounting projects as needed.

Skills

Customer service

Data entry

Multitasking

Communication

Pleasant phone demeanor

Education

High School diploma

Accounting experience

Tools

Excel

Word

Job description

We are seeking a Direct Bill Assistant for our busy call center located just a mile south of Midway Airport! The Direct Bill Assistant will provide excellent customer service to collect payments and respond to billing inquiries from external and internal customers. This is an excellent opportunity for a Customer Service Professional who is looking to grow in their profession.

Duties & Responsibilities

• Handle high volume of inbound calls from insureds regarding billing.
• Take payment and billing questions by phone
• Work with the underwriting department to resolve billing matters
• Process payments received by mail, phone, walk-ins and online into billing systems
• Process agent sweeps and policy EFT payments on a daily basis
• Process premium returns via ACH to agents as needed
• Close and reconcile all payment batches on a daily basis
• Process premium refunds by reviewing all daily system reports
• Collection and follow up on NSF premium payments-Insured Drafts and Credit Card
• Print and process all checks issued
• Loss and Premium refunds
• Report all checks issued and voided to the bank for positive pay
• Match and attach claim checks to files verifying approval of payment
• Post cash disbursement journals
• Process stop payment requests
• Daily filing of journal entries, paid bills, other documents
• Assist with other accounting projects as needed.

Qualifications Required

• Pleasant phone demeanor is a must!
• Detail oriented and proficient in data entry required
• Strong ability to multitask
• Strong Communication skills
• Proficiency with Excel and Word

Preferred

• High School education minimum with some accounting experience preferred
• Associate's degree in business or accounting a plus
• Bilingual- English/Spanish, a plus

Benefits

First Chicago Insurance Company provides a competitive benefits package to all full-time employees. Following are some of the perks First Chicago employees receive:

• Competitive Salaries
• Commitment to your Training & Development
• Medical and Dental
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement Training Programs
• Wellness Program
• Fun company sponsored events
• And so much more!

Estimated Compensation Range: $16/hr.-$20/hr.*

• Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.