Billing & Patient Care Specialist – Boynton Beach

NYU Langone Hospitals; Boynton Beach (FL); Híbrido; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits

Wellness program

Paid time off

Descripción de la vacante

NYU Langone Florida seeks a Customer Service Representative I to act as the primary contact for patients regarding balances, benefits, and insurance. You will answer calls and messages, follow up on issues, and enter detailed data in the billing system while maintaining professional, empathetic interactions.

This role involves using Epic CRM, adhering to workflows, and coordinating with providers and billing teams to ensure timely resolutions and high patient satisfaction.

Formación

• High School Diploma required; 1 year experience in a similar role.
• Knowledge of CPT and ICD10 utilized in medical billing.
• Excellent customer service skills and communication.

Responsabilidades

• Perform billing tasks assigned by management which includes answering calls, logging call data into CRM software, entering data, making outbound calls to patients and following-up on open issues, processing credit card payments, and/or other related responsibilities.
• Provide input on system edits, processes, policies, and billing procedures to ensure high patient satisfaction and reduced call volume.
• Perform daily tasks in assigned work queues and according to manager assignments.
• Identify payer and provider credentialing issues and address them with management.
• Follow workflows provided in training classes and request additional training, management assistance, and medical coding expertise as needed.
• Utilize CBO Pathway and Resources guide to determine actions needed to resolve patient balances and/or questions.
• Enter account notes using standard formatting in Epic CRM and/or other systems.
• Review unpaid balances and unresolved patient inquiries and make outbound calls to patients following established protocols.
• Ensure items in assigned work queues are resolved within required timeframes using payer website, billing systems, and CBO pathways.
• Adhere to general practices, operational policies and procedures, FGP guidelines on compliance issues and patient confidentiality, and regulatory requirements.
• Communicate with providers, patients, coders, collection agencies, or other responsible persons to ensure claims are correctly processed by third party payers.
• Work closely with provider offices on patient issues.
• Maintain continuous open communication with management via chat, email, phone calls, and in person.
• Attend assigned workgroups, meetings, and required training classes.
• Read and apply policies and procedures to make appropriate decisions.
• Perform other related duties as assigned.

Conocimientos

Customer service

Medical billing

Accounts receivable

Insurance knowledge

CPT ICD10 knowledge

Typing 35 wpm

Educación

High School Diploma

College credits preferred

Herramientas

Epic systems

Microsoft Office

Descripción del empleo

NYU Langone Florida seeks a Customer Service Representative I to act as the primary contact for patients regarding balances, benefits, and insurance. You will answer calls and messages, follow up on issues, and enter detailed data in the billing system while maintaining professional, empathetic interactions.

This role involves using Epic CRM, adhering to workflows, and coordinating with providers and billing teams to ensure timely resolutions and high patient satisfaction.