Customer Service Advocate - Medical Billing (Boynton Beach)

NYU Langone Florida; Boynton Beach (FL); On-site; USD 33,000 - 48,000; Full time

Job summary

NYU Langone Florida is seeking a Customer Service Representative I in Boynton Beach to handle patient questions about balances, benefits, and insurance. You will answer calls or messages, log information in the billing system, and follow-up on issues with coordination from management.

The role emphasizes empathy, protocol adherence, and accurate Epic CRM notes. Candidates should have a high school diploma, call-center or billing experience, and strong English and math skills.

Qualifications

• Experience in customer service, medical billing, accounts receivable or related duties.
• Knowledge of CPT and ICD10 used in medical billing.
• Good English usage, grammar and spelling; basic math skills.
• Typing proficiency and ability to follow onboarding assessments.

Responsibilities

• Answer calls and electronic messages; log data in CRM and billing systems.
• Process payments, follow up on open issues, and route calls as needed.
• Maintain timely workflows and ensure patient issues are resolved professionally.
• Communicate with providers and payers to ensure correct claim processing.
• Enter notes in Epic CRM and apply training to resolve balances.

Skills

Customer service

Billing knowledge

Accounts receivable

Insurance knowledge

English proficiency

Attention to detail

Math basics

Education

High School Diploma

Job description

NYU Langone Florida is seeking a Customer Service Representative I in Boynton Beach to handle patient questions about balances, benefits, and insurance. You will answer calls or messages, log information in the billing system, and follow-up on issues with coordination from management.

The role emphasizes empathy, protocol adherence, and accurate Epic CRM notes. Candidates should have a high school diploma, call-center or billing experience, and strong English and math skills.