Billing & Order-Entry Analyst

Allied Universal; Town of Florida (NY); On-site; USD 50,000 - 65,000; Full time

Job summary

Deposita, an Allied Universal Company, is hiring an Order Entry Analyst to provide support across onboarding new customers, processing invoices, and managing inbound service requests for KOYUS updates. The role includes generating custom reports in Excel, updating PeopleSoft, and supporting customer activations.

Responsibilities include overseeing the service-request pipeline, evaluating charges, coaching the Order Entry Specialist team, and creating periodic reports and invoices.

Qualifications

• Associate’s degree in Accounting, Finance, Business Management, or related field.
• Minimum of one year experience in centralized customer service or billing.
• Knowledge of billing and receivables processes.
• Vendor management and payable processing experience.
• Advanced Excel, Google Sheets, or similar.
• Strong oral, written, and analytical skills.
• Effective communication, planning and organizing.
• Proficiency with Microsoft Office applications.
• Problem solving, forecasting and active listening.
• Identify critical issues quickly and accurately.
• Teamwork and attention to detail.

Responsibilities

• Manage the pipeline of service requests, delegate, review, and route, or complete, requests.
• Evaluate out of scope charges, determine if Deposita charges customer or not pay supplier.
• Coach and mentor Order Entry Specialist team members; edit work product as needed to ensure accuracy, deadlines and quality.
• Evaluate requests for change, activation, and update to customer information; liaise with OTC internal staff.
• Create, sort, and distribute periodic reports in a timely manner.
• Create customized invoices, reports, and schedules as assigned.
• Serve as liaison with service requestor on status issues.

Skills

Billing knowledge

Vendor management

Excel/Sheets

Communication

Attention to detail

Teamwork

Forecasting

Problem solving

Planning and organizing

Microsoft Office

Education

Associate’s degree in Accounting, Finance, Business Management, or related field

Tools

PeopleSoft

Job description

Deposita, an Allied Universal Company, is hiring an Order Entry Analyst to provide support across onboarding new customers, processing invoices, and managing inbound service requests for KOYUS updates. The role includes generating custom reports in Excel, updating PeopleSoft, and supporting customer activations.

Responsibilities include overseeing the service-request pipeline, evaluating charges, coaching the Order Entry Specialist team, and creating periodic reports and invoices.