Billing & Operations Support Specialist

ITW; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

ITW Food Equipment Group LLC in Phoenix, AZ is seeking an Operational Support Administrator to handle work order approvals, invoicing, and accounts receivable tasks while supporting the service territory backup plan and multiple customer accounts. The role focuses on timely billing, accurate financial records, and cross-department collaboration to maintain efficient operations.

The position requires strong MS Office skills and a background in administrative/invoicing functions, with a commitment

Qualifications

• High school diploma or GED with a minimum of 4 years of Administrative, Accounting and/or invoicing experience required
• Ability to communicate effectively with a wide audience range
• MS Office application proficiency to drive efficiency, productivity, and accuracy

Responsibilities

• Review and approve work orders; ensure accuracy and escalate corrections.
• Generate and manage invoices; ensure timely billing and resolve discrepancies.
• Process credit card payments and manage collections for past-due balances.
• Maintain customer billing emails and help with tax exemption forms.
• Collaborate with corporate teams on credit applications and tax exemption activation and ensure compliance.
• Support audit readiness and internal control processes.

Skills

Effective communication

Detail oriented

Education

High school diploma or GED

Tools

MS Office

Job description

ITW Food Equipment Group LLC in Phoenix, AZ is seeking an Operational Support Administrator to handle work order approvals, invoicing, and accounts receivable tasks while supporting the service territory backup plan and multiple customer accounts. The role focuses on timely billing, accurate financial records, and cross-department collaboration to maintain efficient operations.

The position requires strong MS Office skills and a background in administrative/invoicing functions, with a commitment