Billing Operations Specialist – Customer Care

Ricoh Company, Ltd.; Duluth (GA); Presencial; USD 42 000 - 54 000; Tempo integral

Resumo da oferta

Ricoh Company, Ltd. is seeking an Administrator for Customer Billing to ensure accurate and timely invoicing while delivering high-quality service to internal and external customers.

You will collaborate with Sales, Operations and Leasing teams to resolve billing questions and maintain data integrity. Responsibilities include entering contract data, obtaining meter reads and PO numbers, handling inquiries, generating reports, and promoting Ricoh products and services.

Qualificações

• High school diploma or equivalent is required.
• 3+ years of business experience, including Ricoh and/or general business; 1-2 years of Customer Billing experience is desired with an MRP-type inventory / purchasing system is desired

Responsabilidades

• Handles customer inquiries, and may have full ownership of an inquiry, providing timely customer service support on issues related to billing, order status, deliver, cancellation, etc.
• Enters maintenance/contract data into billing system as sold by sales professional.
• Obtains meter reads, purchase order numbers and other billing information, as necessary, from customers and other Ricoh personnel.
• Works with Ricoh locations to resolve discrepancies in billing information.
• Creates and maintains contract records and billings.
• Maintains database integrity by ensuring verification of customer information and file maintenance (i.e., contact information, customer account changes, addresses, phone #, equipment ID #, etc) and forward as necessary.
• Meets department's attendance and punctuality standards. Allow flexible availability to accommodate work schedule, when necessary.
• Makes daily contact with Sales personnel, operations personnel, sales, operational management and internal personnel, sales and operational management and internal personnel to resolve issues and answer questions.
• Answers incoming calls from internal or external customers regarding questions or invoicing/options and proactively resolves all outstanding issues.
• Requests credit memos for any erroneous or changed billing.
• Deletes maintenance/contract data when equipment has been removed.
• Reports unbilled contracts information to Management on a monthly basis.
• Promotes other company products and services.
• Some overtime is required to meet deadlines.
• Performs other duties as assigned.
• Provides complex reporting/spreadsheets as requested by customer and/or Sales professional.
• May assist in coaching/mentoring junior peers.
• May assist in facilitating team meetings/huddles.
• Creates efficiencies in interdepartmental practices and processes.
• Assists team members with resolution of customer issues and more complex problems.
• Performs other duties as assigned.
• Provides complex reporting/spreadsheets as requested by customer and/or Sales professional.

Conhecimentos

Customer billing

Computer literacy

Microsoft Excel

Microsoft Word

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Math skills

Formação académica

High school diploma or equivalent

Ferramentas

MRP system

Descrição da oferta de emprego

Ricoh Company, Ltd. is seeking an Administrator for Customer Billing to ensure accurate and timely invoicing while delivering high-quality service to internal and external customers.

You will collaborate with Sales, Operations and Leasing teams to resolve billing questions and maintain data integrity. Responsibilities include entering contract data, obtaining meter reads and PO numbers, handling inquiries, generating reports, and promoting Ricoh products and services.