Billing Operations Manager — Lead Remote Teams

Aegon; United States; Hybride; USD 85 000 - 95 000; Plein temps

Résumé du poste

Aegon in the United States is seeking a Manager, Group Billing Operations to lead remote teams handling premium processing, cash application, and billing support for employer-sponsored benefits.

The role partners with offshore BPOs, brokers, customers, and internal stakeholders to resolve issues, drive process improvements, coach staff, and ensure operational excellence. Hybrid work with some travel is expected. Annual bonus eligibility applies.

Qualifications

• Bachelor’s degree in a business-related field or equivalent experience.
• Five years of experience working in an operations environment.
• Two years of supervisory/management experience.
• Problem-solving, analytical and decision-making skills.
• Written/verbal communication and interpersonal skills.
• Ability to handle multiple responsibilities under pressure.
• Ability to grasp technical and complex concepts and convey to staff and internal/external customers.
• Proficient using MS Office products.

Responsabilités

• Lead remote teams responsible for premium processing, cash application, and group billing operations.
• Set team objectives, establish priorities, and ensure operational goals are achieved.
• Manage team performance through coaching, development, performance reviews, and employee relations activities.
• Partner with offshore BPO teams, brokers, customers, and internal stakeholders to resolve billing issues and escalations.
• Oversee complex billing exceptions, payment discrepancies, and cash application processes.
• Analyze operational data and reporting to monitor performance and support business decisions.
• Identify and implement process improvements that enhance efficiency and customer experience.
• Foster strong cross-functional partnerships and ensure effective communication across teams.
• Ensure compliance with company policies, procedures, and operational standards.

Connaissances

Problem solving

Analytical skills

Decision making

Communication skills

Interpersonal skills

MS Office

Multi-tasking

Technical aptitude

Formation

Bachelor's degree in business or related field

Equivalent experience

Outils

MS Office

Description du poste

Aegon in the United States is seeking a Manager, Group Billing Operations to lead remote teams handling premium processing, cash application, and billing support for employer-sponsored benefits.

The role partners with offshore BPOs, brokers, customers, and internal stakeholders to resolve issues, drive process improvements, coach staff, and ensure operational excellence. Hybrid work with some travel is expected. Annual bonus eligibility applies.