Billing Operations Lead - Hybrid/Remote-Ready

Quest Diagnostics; Irving (TX); Hybrid; USD 48,000 - 58,000; Full time

Job summary

Quest Diagnostics is seeking a Billing Supervisor to lead a Friday–Monday? No, Monday to Friday 7:30AM–4:30PM Central billing team.

The role focuses on hiring, training, monitoring, and optimizing front-end operations and production metrics while ensuring HIPAA compliance and accurate billing practices. The position includes opportunities for annual incentive plans, comprehensive benefits, and career advancement within Quest Diagnostics.

Qualifications

• Strong working knowledge of Microsoft business applications.
• Excellent interpersonal and communication skills (verbal and written).
• Demonstrated problem solving and analytical abilities.
• Proven ability to manage multiple tasks and meet deadlines.
• Adaptive and flexible, able to drive change across teams.
• Experience leading multiple operational teams or functions.

Responsibilities

• Hire, train, monitor and terminate direct reports.
• Ensure staff are adequately trained to perform their roles.
• Monitor and report on front end operations, production and quality metrics.
• Train and cross-train staff; assist other departments as needed.
• Coordinate with IT for user IDs and application access.
• Identify quality control issues and implement corrective actions with QA.

Skills

Leadership

Training

Communication

Problem solving

Time management

Adaptability

Team management

Education

Bachelor's Degree

Tools

Microsoft Office

Video conferencing tools

Job description

Quest Diagnostics is seeking a Billing Supervisor to lead a Friday–Monday? No, Monday to Friday 7:30AM–4:30PM Central billing team.

The role focuses on hiring, training, monitoring, and optimizing front-end operations and production metrics while ensuring HIPAA compliance and accurate billing practices. The position includes opportunities for annual incentive plans, comprehensive benefits, and career advancement within Quest Diagnostics.