Billing Operations Associate

Talentoma; North Carolina; Remote; USD 56,000 - 62,000; Full time

Job summary

Talentoma is seeking a Billing Specialist to manage monthly invoicing, AR ledgers, CRM queues, and payment portals in a fully remote North Carolina role. You will maintain premium invoices, policyholder balances, and payment records while collaborating with agencies, carriers, and internal service teams.

The position emphasizes accuracy, adherence to documented processes, and the ability to interpret balances and payment histories.

Qualifications

• Familiarity with billing, accounts receivable, invoicing, or payment processing work.
• Comfort navigating financial systems, CRM tools, spreadsheets, and shared documentation.
• Ability to interpret account balances, transaction histories, credits, and payment status.

Responsibilities

• Use billing systems to create, review, and update invoices, statements, and account records.
• Monitor payment portal activity, apply payments, and route exceptions through queues.
• Reconcile ledger entries against payment files and investigate unapplied cash or balance differences.
• Maintain CRM case notes for billing questions, payment arrangements, and account follow-up.
• Prepare routine aging and transaction reports for operations and finance partners.

Skills

Billing familiarity

AR knowledge

CRM navigation

Spreadsheet usage

Remote collaboration

Education

Associate degree in finance

Tools

Billing software

CRM Software

Job description

Monthly Pay: $5,000 - $5,600 USD per month

Summary

Billing platforms, accounts-receivable ledgers, CRM queues, and payment portals anchor the daily work in this fully remote, North Carolina-based full-time role. You will help keep premium invoices, policyholder balances, and payment records accurate while partnering with agencies, carriers, and internal service teams.

Job Responsibilities

• Use billing systems to create, review, and update invoices, statements, and account records.
• Monitor payment portal activity, apply premium payments, and route exceptions through established queues.
• Reconcile ledger entries against payment files and investigate unapplied cash or balance differences.
• Maintain CRM case notes for billing questions, payment arrangements, and account follow-up.
• Prepare routine aging and transaction reports for operations and finance partners.

Qualifications

• Familiarity with billing, accounts receivable, invoicing, or payment processing work.
• Comfort navigating financial systems, CRM tools, spreadsheets, and shared documentation.
• Ability to interpret account balances, transaction histories, credits, and payment status.
• Sound judgment when escalating billing discrepancies or sensitive policyholder concerns.
• Associate-level experience supporting financial operations, service administration, or related workflows.
• Fully remote work environment within North Carolina.
• Structured onboarding for billing workflows, systems, and account procedures.
• Exposure to cross-functional finance and policy service operations.
• Access to documented processes and operational support resources.