Billing Operations Analyst

Apex Systems; Charlotte (NC); Híbrido; USD 36 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work

401K

ESPP

Health insurance

Resumo da oferta

Everforth Apex Systems seeks a Billing Operations Analyst in Charlotte, NC to support billing readiness for a field service org. Hybrid schedule (3 onsite, 2 remote) with typical daytime hours and potential heavy workload at month/quarter ends.

Responsibilities include reviewing completed jobs for billing, cost postings, and coordinating with field offices. Strong Excel/Office skills and 5+ years of business experience are expected.

Qualificações

• High School Diploma or GED
• 5+ years of experience in a business environment
• 1+ year of experience using Microsoft Office

Responsabilidades

• Review completed jobs to ensure they are ready for billing
• Verify customer authorization and service order/project completion
• Validate cost postings and correct errors as needed
• Move completed jobs into Ready to Bill status
• Monitor open orders daily and support month-end and quarter-end activities
• Communicate with field offices regarding job status, billing issues, and required corrections
• Participate in weekly Microsoft Teams meetings with assigned markets
• Monitor and manage invoice upload inboxes
• Assist with customer billing disputes and provide updates as needed
• Meet established performance metrics
• Identify opportunities to improve billing readiness processes

Descrição da oferta de emprego

Job#: 3056052

Job Description:

Billing Operations Analyst

Location: Charlotte, NC

Schedule: Monday–Friday, 7:00 AM–4:00 PM or 8:00 AM–5:00 PM

Work Arrangement: Hybrid, 3 days onsite / 2 days remote

Employment Type: Full-Time, Temp-to-Hire

Pay Rate: Up to $32/hour

Interviews: Virtual via Microsoft Teams

Job Overview

We are seeking a Billing Operations Analyst to support billing readiness activities for a North American field service organization. This role will focus on ensuring completed service jobs are accurate, properly documented, and ready for billing.

The ideal candidate will have experience in billing operations, job costing, accounting, customer service, or a similar business environment.

Key Responsibilities

• Review completed jobs to ensure they are ready for billing
• Verify customer authorization and service order/project completion
• Validate cost postings and correct errors as needed
• Move completed jobs into Ready to Bill status
• Monitor open orders daily and support month-end and quarter-end activities
• Communicate with field offices regarding job status, billing issues, and required corrections
• Participate in weekly Microsoft Teams meetings with assigned markets
• Monitor and manage invoice upload inboxes
• Assist with customer billing disputes and provide updates as needed
• Meet established performance metrics
• Identify opportunities to improve billing readiness processes

Required Qualifications

• High School Diploma or GED
• 5+ years of experience in a business environment
• 1+ year of experience using Microsoft Office

Preferred Qualifications

• Bachelor’s degree in Business or a related field
• Experience with job costing, accounting, billing, or customer service
• Field service or HVAC industry experience
• Experience with ServiceMax, Salesforce, and/or SAP
• Strong financial and process-oriented mindset
• Ability to manage a high-volume workload and meet deadlines
• Continuous improvement mindset

Additional Details

• Hybrid schedule with 3 days onsite and 2 days remote
• Heavier workload should be expected during the final week of the month and quarter
• Opportunity for temp-to-hire conversion based on business needs and performance

What We’re Looking For

Someone who is organized, detail-oriented, comfortable working with financial and operational data, and able to communicate effectively with multiple teams while managing a high-volume workload.

Everforth Apex Benefits Overview

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.