Business Process Optimization Analyst

Apex Systems; Pensacola (FL); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

ESPP program

401K with company match

Health benefits

Employee Assistance Program (EAP)

Job summary

Everforth Apex Systems is seeking a Business Process Optimization Analyst in Pensacola, FL (Hybrid) with opportunities to optimize operations and reduce costs. The role emphasizes end-to-end process reviews, stakeholder collaboration, and data-driven improvements to enhance service quality and risk mitigation.

The position requires a Bachelor’s degree in Business/Operations and 5+ years in process improvement or business analysis, including documentation and process mapping.

Qualifications

• Bachelor’s Degree in Business, Operations, or related field; equivalent experience.
• 5+ years in process improvement or business analysis with root cause analysis and documentation.
• Proficiency in process improvement methodologies and basic data analysis/visualization.

Responsibilities

• Analyze existing processes to identify inefficiencies and risks.
• Conduct end-to-end process reviews and capture requirements.
• Map current and future state processes with flowcharts and narratives.
• Collaborate with stakeholders to design new processes and document changes.
• Provide data-driven recommendations and ROI analyses for initiatives.
• Support process redesign, monitor effectiveness, and drive adoption.
• Present findings to leadership and cross-functional teams.

Skills

Process improvement

Root cause analysis

Data analysis

Process modeling

Stakeholder collaboration

Education

Bachelor's Degree in Business/Operations

Job description

Job#: 3054332

Job Description:

Business Process Optimization Analyst

Location: Pensacola, Florida (Hybrid)

Alternate Location: Winchester, VA or Vienna, VA (Hybrid), or Remote U.S.

Role Overview

We are seeking a Business Process Optimization Analyst. This role is responsible for analyzing, evaluating, and optimizing business processes to support operational efficiency, cost reduction, risk mitigation, and service quality. The analyst will conduct end-to-end process reviews, identify improvement opportunities, and design scalable process solutions in partnership with business stakeholders and subject matter experts.

Key Responsibilities

• Analyze existing business processes to identify inefficiencies, redundancies, risks, and opportunities for improvement.
• Conduct end-to-end process reviews to understand workflows, dependencies, pain points, and business impacts.
• Facilitate discussions with stakeholders and subject matter experts to gather requirements and understand current-state processes.
• Develop current-state and future-state process maps, flowcharts, and supporting documentation.
• Partner with business stakeholders to design and document new processes.
• Identify process improvement opportunities and provide data-driven recommendations.
• Develop and maintain process documentation including process maps and process narratives.
• Conduct root cause analysis and recommend solutions to address process-related issues.
• Support business process redesign initiatives by evaluating process performance, controls, handoffs, and automation opportunities.
• Contribute to the development of business cases and ROI analyses for process improvement initiatives.
• Collaborate with cross-functional teams to evaluate and implement process changes.
• Support the implementation of approved process improvements and monitor their effectiveness.
• Present findings and recommendations to stakeholders and leadership.

Required Qualifications

Education: Bachelor’s Degree in Business, Operations, or a related field, or an equivalent combination of training, education, and experience.

Experience: 5+ years of experience in process improvement or business analysis, including root cause analysis, problem-solving, process documentation, and standardization.

Technical Skills: Proficiency in process improvement methodologies and process modeling and workflow tools. Basic knowledge of data analysis and visualization techniques.

Preferred Qualifications

• Lean Six Sigma certification, Certified Business Process Professional (CBPP), or Certified Lean Practitioner.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060