Billing Lead — Legal & Financial Support

RR Donnelley; Warrenville (IL); On-site; USD 60,000 - 91,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Paid time off

Parental leave

Tuition assistance

Employee discounts

Job summary

RR Donnelley is seeking an FSS Account Supervisor to lead the finance team responsible for unbilled and accounts receivable for key firms and clients. You will oversee workflow, staffing, and billing accuracy while driving client satisfaction.

Responsibilities include supervising staff, optimizing billing processes, and ensuring timely proforma to invoice cycles. Strong leadership, communication, and Excel skills are essential in a dynamic professional services environment.

Qualifications

• Associate or bachelor’s degree required; commensurate experience considered
• Minimum 3 years supervising all or part of the billing function in a professional services environment
• Billing experience in a law firm or professional organization preferred (5+ years)
• Proficiency with 3E, Elite, or Aderant and industry-standard collection tools
• Proficiency with MS Excel (pivot tables, charts), MS Word and PowerPoint
• Familiarity with legal terminology and document formats
• Ability to multitask and meet deadlines
• Excellent organizational and time-management skills
• Strong communication and teamwork abilities
• Attention to detail to ensure accurate invoicing

Responsibilities

• Supervise financial support services employees to ensure quality service delivery.
• Oversee staffing and workload; allocate staffing by shift or service line.
• Ensure billing workloads are appropriately weighted and balanced.
• Lead employee lifecycle activities: interviewing, onboarding, training, and off-boarding.
• Identify training opportunities to maintain high skill levels across the team.
• Monitor client inventory balances and ensure timely billing of unbilled balances.
• Enforce workflow processes from proforma creation to invoice collection.
• Serve as initial contact for daily questions and concerns from team members.
• Respond to client inquiries promptly and communicate solutions to prevent issues.
• Maintain knowledge of client billing and payment terms and discount arrangements.
• Prepare administrative reports related to people and production.
• Support manager with P&L and manage overtime impacts.
• Ensure E-Billed invoices are transferred to the e-billing vendor.
• Ensure policy and SLA compliance; implement corrective actions.
• Collaborate with manager to create development plans and stretch assignments.
• Promote cross-training and teamwork to optimize service delivery.
• May support CSR or QBR materials and client communications.
• Understand client business impacts of our services.

Skills

Leadership

Billing Oversight

People Management

Process Improvement

Customer Service

Analytical Thinking

Time Management

Education

Bachelor's degree in Business, Finance or related discipline

Tools

3E

Elite

Aderant

Excel

Word

PowerPoint

Job description

RR Donnelley is seeking an FSS Account Supervisor to lead the finance team responsible for unbilled and accounts receivable for key firms and clients. You will oversee workflow, staffing, and billing accuracy while driving client satisfaction.

Responsibilities include supervising staff, optimizing billing processes, and ensuring timely proforma to invoice cycles. Strong leadership, communication, and Excel skills are essential in a dynamic professional services environment.