Senior Billing & Revenue Cycle Supervisor

RR Donnelley; Kentucky; On-site; USD 60,000 - 91,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid time off

Disability insurance

401(k) with company match

Life insurance

Tuition assistance

Employee discounts

Job summary

Williams Lea by RRD is seeking an FSS Account Supervisor to oversee the revenue cycle for a subset of partners and clients, providing leadership to the finance team and ensuring timely, accurate billing and collections.

The role requires strong supervisory skills, experience with legal/billing systems such as 3E, Elite or Aderant, and proficiency in MS Excel and office software. It offers complex client interactions and opportunities for process improvements within a global services environment.

Qualifications

• Associate or bachelor’s degree in Business, Finance or related discipline.
• Minimum 3 years of experience supervising billing in a professional services environment.
• Minimum five years of billing experience in a law-firm or professional organization.
• Proficiency with 3E, Elite, or Aderant and an industry standard collection software tool.
• Proficiency with MS Excel (pivot tables, charts, and formulas) and MS Word/PowerPoint.
• Familiarity with legal terminology and a variety of document formats used in legal work.
• Ability to multitask and meet stringent deadlines.
• Excellent organizational and time-management skills.
• Ability to establish and foster excellent team collaboration as well as taking ownership for individual assignments/projects.
• Excellent verbal and written communication skills.
• Attention to details required.

Responsibilities

• Supervise financial support services employees to ensure service quality and client satisfaction.
• Supervise staffing and workflow volumes and allocate staffing resources by shift.
• Ensure billing workloads are balanced.
• Manage employee lifecycle including interviews, onboarding, training, development, and off-boarding.
• Identify training needs to maintain high skill levels.
• Monitor client inventory balances and ensure timely billing of unbilled balances.
• Ensure workflow compliance from proforma creation through invoice collection.
• Serve as initial point of contact for daily questions.
• Respond to client inquiries promptly and communicate solutions to avoid issues.
• Maintain communication with law firm regarding aged balances.
• Execute administrative reports and processes related to people/production.
• Support manager with P&L activities and overtime considerations.
• Ensure E-Billed invoices are transferred to the e-billing vendor timely.
• Ensure team compliance with SLAs and company policies.
• Work with manager to create development plans and assignments.
• Enable team members through goal setting and ongoing feedback.
• Support CSR or QBR materials.
• Know client businesses and impact of our services.
• Foster cross-training and teamwork.

Skills

Staff supervision

Billing & AR

MS Excel (advanced)

3E, Elite, Aderant

Client service

Multitasking & time management

Employee lifecycle management

Process improvement

Communication (verbal & written)

Problem solving

Leadership

Education

Associate or bachelor’s in Business/Finance or related

Tools

3E

Elite

Aderant

MS Excel

MS Word

PowerPoint

Job description

Williams Lea by RRD is seeking an FSS Account Supervisor to oversee the revenue cycle for a subset of partners and clients, providing leadership to the finance team and ensuring timely, accurate billing and collections.

The role requires strong supervisory skills, experience with legal/billing systems such as 3E, Elite or Aderant, and proficiency in MS Excel and office software. It offers complex client interactions and opportunities for process improvements within a global services environment.