Billing & Field Services Coordinator

Molly Maid; Rancho Mirage (CA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Training

Flexible schedule

Bonuses for quality work

Job summary

Molly Maid in Rancho Mirage, California is seeking a Billing and House Cleaning Crew Coordinator to support billing activities and assist in managing Home Service Professionals. You will represent Molly Maid on support calls and contribute to customer satisfaction with professional, courteous service.

The role requires administrative experience, strong communication, and the ability to manage multiple tasks, including schedule coordination, data entry and compliance with company procedures.

Qualifications

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Team player who can work independently as well as within a team

Responsibilities

• Deposit entry and set up for banking
• Take billing calls, processing payments database updates such as credit cards, addresses, e-mail and phone changes
• Track & Follow Up on balances owed. Call/Collect customers who fall behind on payments
• Track and charge lockout fees, cancellation fees etc
• Bring to Managements attention any upcoming appointments who owe high balances
• Print out report & add updates on reasons and any 30 – 60 day outstanding reports status
• Customer database quality control of entries and coding for better management of schedules
• Receive incoming calls in professional and courteous manner
• Perform marketing functions to sell additional work and earn business
• Perform administrative functions including data entry, payment processing, and supply inventory
• Perform other duties as needed which may include cross-training in related positions
• HSP coordination
• Assisting Quality Control and HSP Manager with the HSP crew
• Preparing route schedules the day before and morning paperwork and keys for the Teams
• Advising teams of any changes, making sure they understand notes, cleaning needs, directions
• Preparing and making sure supplies needed are provided to HSP’s along with QC Manager day prior and any last minute item changes or requests in the morning.
• Inventory Control and Management
• 3 rd or 4 th in line to answer phones when other line of order is not present or as necessary
• Help QC Manager with HSP’s communications, meetings, translation, requests, maintenance and forward any bonus tracking info for proper credit
• Sending Welcome Letters, Policy Letters to new Clients and updates of Calendars
• Assist QC Manager with inventory needs and control
• Move cars to advertising locations.
• In charge of and securing car and home keys in boxes

Job description

Molly Maid in Rancho Mirage, California is seeking a Billing and House Cleaning Crew Coordinator to support billing activities and assist in managing Home Service Professionals. You will represent Molly Maid on support calls and contribute to customer satisfaction with professional, courteous service.

The role requires administrative experience, strong communication, and the ability to manage multiple tasks, including schedule coordination, data entry and compliance with company procedures.