Bilingual Customer Support Specialist (Spanish/English)

Molly Maid; Lewisville (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Training

Flexible schedule

Bonuses

Family atmosphere

Job summary

Molly Maid is seeking a Bi-Lingual Customer Service Representative to handle support calls and coordinate with housekeeping staff. You will manage service requests, handle complaints, and contribute to a caring, results-driven service culture.

The role emphasizes bilingual Spanish/English communication, strong admin skills, and the ability to balance multiple tasks in a fast-paced franchise environment while maintaining excellent customer service.

Qualifications

• Minimum two years admin experience.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast paced environment.
• Detail-oriented with strong data entry skills.
• Team player who can work independently.

Responsibilities

• Receive incoming calls in professional and courteous manner.
• Perform marketing functions to sell additional work and earn business.
• Return customer calls, respond to customer complaints, and resolve breakage issues.
• Perform administrative functions including data entry, payment processing, and supply inventory.
• Assist with personnel management, including hiring and recruiting functions.
• Perform other duties as needed which may include cross-training in related positions.

Skills

Bi-lingual Spanish/English

Written & verbal communication

Multi-tasking

Detail-oriented

Team player

Job description

Molly Maid is seeking a Bi-Lingual Customer Service Representative to handle support calls and coordinate with housekeeping staff. You will manage service requests, handle complaints, and contribute to a caring, results-driven service culture.

The role emphasizes bilingual Spanish/English communication, strong admin skills, and the ability to balance multiple tasks in a fast-paced franchise environment while maintaining excellent customer service.