Bilingual Customer Service & Scheduling Specialist

Talentify; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Job summary

Molly Maid is seeking a reliable Customer Service Representative (CSR) to join our Chicago office team. You will handle calls, emails, and messages, schedule cleaning services, and perform in-home estimates to accurately assess customer needs and pricing.

The ideal candidate is organized, professional, and comfortable communicating with customers and field teams. This role operates from 7am to 3:30pm with a 30-minute lunch, and a bilingual English/Spanish capability is highly valued.

Qualifications

• Strong communication and interpersonal skills.
• Comfortable speaking on the phone and interacting with customers in person.
• Ability to multitask, stay organized, and manage time effectively.
• Basic computer skills (email, scheduling software, data entry).
• Professional appearance and demeanor for estimates and quality checks.
• Valid driver's license is required.
• Bilingual (English/Spanish).

Responsibilities

• Answer incoming calls, emails, and messages in a friendly and professional manner.
• Schedule cleaning services and in-home estimates for new and existing customers.
• Perform in-home estimates, accurately assessing customer needs and service pricing.
• Conduct quality checks on completed cleanings to ensure company standards are met.
• Follow up with customers to address questions, feedback, or concerns.
• Coordinate schedules between customers and cleaning teams.
• Maintain accurate customer records and service notes in scheduling software.
• Assist with administrative tasks and office support.
• Help grow and retain customers by delivering exceptional service and solutions.
• Work hours 7am to 3:30pm (with 30 minutes lunch break).

Skills

Communication

Interpersonal skills

Multitasking

Basic computer skills

Driver's license

Bilingual English/Spanish

Tools

Scheduling software

Office software

Job description

Molly Maid is seeking a reliable Customer Service Representative (CSR) to join our Chicago office team. You will handle calls, emails, and messages, schedule cleaning services, and perform in-home estimates to accurately assess customer needs and pricing.

The ideal candidate is organized, professional, and comfortable communicating with customers and field teams. This role operates from 7am to 3:30pm with a 30-minute lunch, and a bilingual English/Spanish capability is highly valued.