Bi-Lingual Customer Service Representative

Molly Maid; Lewisville (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid Training

Flexible schedule

Bonuses

Family atmosphere

Job summary

Molly Maid is seeking a Bi-Lingual Customer Service Representative to handle support calls and coordinate with housekeeping staff. You will manage service requests, handle complaints, and contribute to a caring, results-driven service culture.

The role emphasizes bilingual Spanish/English communication, strong admin skills, and the ability to balance multiple tasks in a fast-paced franchise environment while maintaining excellent customer service.

Qualifications

• Minimum two years admin experience.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast paced environment.
• Detail-oriented with strong data entry skills.
• Team player who can work independently.

Responsibilities

• Receive incoming calls in professional and courteous manner.
• Perform marketing functions to sell additional work and earn business.
• Return customer calls, respond to customer complaints, and resolve breakage issues.
• Perform administrative functions including data entry, payment processing, and supply inventory.
• Assist with personnel management, including hiring and recruiting functions.
• Perform other duties as needed which may include cross-training in related positions.

Skills

Bi-lingual Spanish/English

Written & verbal communication

Multi-tasking

Detail-oriented

Team player

Job description

As a Bi-Lingual Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Your proven bi-lingual (Spanish & English) skills are necessary to coordinate with housekeeping staff. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities

• Receive incoming calls in professional and courteous manner
• Perform marketing functions to sell additional work and earn business
• Return customer calls, respond to customer complaints, and resolve breakage issues
• Perform administrative functions including data entry, payment processing, and supply inventory
• Assist with personnel management, including hiring and recruiting functions
• Perform other duties as needed which may include cross-training in related positions

Job Requirements

• Minimum two years admin experience
• Strong written and verbal communication skills
• Ability to multi-task in a fast paced environment
• Detail-oriented with strong data entry skills
• Team player who can work independently

Compensation: $30,000 - $40,000 DOE

Benefits

• When you put on a Molly Maid® uniform, you become part of a family—a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they’ll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it’s a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.
• *All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.
• Earn the level of compensation that you deserve, including potential bonuses for quality work.
• Enjoy a flexible schedule with enough hours to meet your needs while being there for your family when they need you.
• No nights, limited weekends and holidays
• Work hard during the week so that you can enjoy night, weekends and holidays with your friends and family.
• Paid Training
• Earn money while you learn and prepare to provide the best service possible for our customers.
• Over 30 years of a job well done
• Join an established and well-respected brand with a reputation of trust with the families served.
• Enjoy access to a franchisee supplied car while you work, and earn bonuses and recognition. Have fun and be proud to work with the BEST cleaning service in town!
• What’s different from all my friends’ jobs is all the wonderful animals I get to interact with. The dogs know me and happily greet me at the door. What a wonderful feeling.