Billing & Escalations Specialist — Flexible Hours

LexisNexis Risk Solutions; Dayton, Springboro (OH, OH); On-site; USD 54,000 - 90,000; Full time

Job summary

LexisNexis Legal & Professional in the United States is seeking an Operations Escalation Specialist to drive timely resolution of billing issues, payment concerns, and dispute management while coordinating with Sales, SSAs, and internal teams. The role requires strong organization and multi-system proficiency to improve collections outcomes and customer experience.

The position emphasizes cross-functional collaboration, process improvement, and adherence to service level agreements, with a focus

Qualifications

• Experience managing billing issues, payment concerns, disputes, or collections-related activities.
• Ability to collaborate effectively with Sales, SSAs, Credit Management, Customer Accounting, Tax, and other operational teams.
• Strong customer communication and stakeholder management skills.
• Excellent organizational skills with the ability to prioritize multiple activities and deadlines.
• Experience working with case management, ticketing, or dispute management systems.
• Analytical approach to reviewing aging debt balances and prioritizing resolution efforts.
• Ability to identify process improvement opportunities and drive continuous improvement initiatives.
• Proficiency working across multiple business systems and tools to resolve customer issues.

Responsibilities

• Lead and manage activities within the segment to collect on outstanding customer payments and billing related issues.
• Drive resolution of billing issues with the Sales and SSA teams.
• Assist Sales and SSAs in billing issue resolution (e.g. Missing PO, incorrect billing, ...)
• Communicate with customers where necessary to expedite invoice setup and correction
• Utilize NPSO & Aging debts balances lists from Credit Management to prioritize Lead NPSO campaign lists & processes within the segment
• Focus on Large Corp Legal aging debt to resolve outstanding payment issues
• Manage Dispute Management Tool (DMT) tickets ensuring resolution within SLA

Job description

LexisNexis Legal & Professional in the United States is seeking an Operations Escalation Specialist to drive timely resolution of billing issues, payment concerns, and dispute management while coordinating with Sales, SSAs, and internal teams. The role requires strong organization and multi-system proficiency to improve collections outcomes and customer experience.

The position emphasizes cross-functional collaboration, process improvement, and adherence to service level agreements, with a focus