Executive Escalations Specialist: Resolution & Insights

Assurant, Inc.; Northern (KY); Hybrid; USD 29,000 - 48,000; Full time

Job summary

Assurant, Inc. is seeking an Executive Resolution Specialist to lead escalations across written customer concerns, social media, and regulatory inquiries. You will analyze complex issues, coordinate with internal teams, and draft clear, timely responses.

The role emphasizes data tracking, reporting, and identifying process improvements while maintaining exceptional customer service. Occasional after-hours work and a Saturday shift may be required during training.

Qualifications

• Associate’s degree or equivalent business-related background.
• 2+ years in business analysis, research, or related fields; or 2+ years in business writing or Consumer Relations/Operations with escalation experience.
• ACA license must be acquired and maintained to be part of the team.

Responsibilities

• Investigate, troubleshoot and resolve written customer concerns across multiple channels.
• Manage multiple issues/cases simultaneously based on workload.
• Log and track each issue in multiple tracking systems for reporting.
• Draft written correspondence and coordinate with leadership before responses.

Skills

Written and verbal communication

Analytical thinking

Customer service

Multitasking

Attention to detail

Education

Associate’s Degree in Business or Marketing

Tools

MS Word

MS Excel

Job description

Assurant, Inc. is seeking an Executive Resolution Specialist to lead escalations across written customer concerns, social media, and regulatory inquiries. You will analyze complex issues, coordinate with internal teams, and draft clear, timely responses.

The role emphasizes data tracking, reporting, and identifying process improvements while maintaining exceptional customer service. Occasional after-hours work and a Saturday shift may be required during training.