Billing & Dispatch Lead — Field Service (Remote)

F6 Data Solutions; United States; A distancia; USD 50.000 - 70.000; Jornada completa

Descripción de la vacante

F6 Data Solutions is a services-focused provider delivering HVAC field support for hyperscale data centers across North America. We are seeking a Billing & Dispatch Coordinator to manage technician scheduling and ensure timely, accurate billing.

The role combines dispatch and billing expertise in a fast-paced field service environment, with remote work and strong cross-functional coordination. The ideal candidate will use Microsoft Dynamics 365 Field Service and Excel daily, maintain close

Formación

• 3–7+ years of experience in dispatching and/or billing within a field service environment.
• Strong experience using Microsoft Dynamics 365 Field Service (preferred) or similar systems.
• Proven ability to manage high-volume scheduling and billing workflows.
• Experience reviewing technician timecards and validating job data.
• Strong proficiency in Microsoft Excel and communication tools like Teams.
• Excellent organizational skills and attention to detail.
• Ability to prioritize and execute in a fast-paced, constantly changing environment.
• Strong communication skills with both field personnel and internal stakeholders.
• Standard business hours (8:00 AM – 5:00 PM).
• Must be responsive to same-day scheduling needs and updates.
• Remote role with high accountability and ownership.

Responsabilidades

• Schedule and coordinate startup, commissioning, and warranty service work for a growing team of 85+ field technicians.
• Utilize Microsoft Dynamics 365 Field Service to assign and manage field resources.
• Provide same-day updates to scheduling as priorities shift.
• Optimize technician utilization, availability, and job coverage across multiple projects.
• Communicate clearly with technicians and internal teams to ensure alignment on schedules and expectations.
• Prepare and validate billing data for both time & material and milestone-based projects.
• Review technician timecards to ensure accuracy of labor, travel, and job coding.
• Ensure all jobs are properly documented and ready for invoicing within 24–48 hours of completion.
• Partner with finance to support accurate and timely invoice generation (~24 invoices/week).
• Identify and resolve discrepancies that could delay billing or impact revenue.

Conocimientos

Dispatching & Billing

Microsoft Excel

Communication

Time management

Attention to detail

Teams

Fast-paced work

Remote collaboration

Herramientas

Microsoft Dynamics 365 Field Service

Excel

Microsoft Teams

Descripción del empleo

F6 Data Solutions is a services-focused provider delivering HVAC field support for hyperscale data centers across North America. We are seeking a Billing & Dispatch Coordinator to manage technician scheduling and ensure timely, accurate billing.

The role combines dispatch and billing expertise in a fast-paced field service environment, with remote work and strong cross-functional coordination. The ideal candidate will use Microsoft Dynamics 365 Field Service and Excel daily, maintain close