Billing Data Entry Clerk - Weekdays, Day Shift (Mon-Fri)

Quest Diagnostics

Marlborough (MA)

On-site

USD 23,000 - 32,000

Full time

2 days ago

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Benefits offered by this job

Day 1 medical, dental & vision

401(k) match

Employee stock purchase plan

Vacation & holidays

Wellness programs

Job summary

Quest Diagnostics is hiring a Data Entry Clerk - Billing II to work Monday through Friday, 6:00 AM to 4:30 PM ET. The role focuses on entering and verifying billing data, educating clients on billing details, and supporting accessions with accuracy and efficiency.

The position requires at least 1 year of customer service and billing experience, with knowledge of billing systems. This on-site role includes comprehensive benefits and potential performance bonuses.

Qualifications

High School Diploma; GED or equivalent work experience.
1+ years of customer service experience in customer services, phone support role, or medical billing office.
1+ years of Billing Knowledge, Billing Data Entry, Strong Customer Service Skills, and Insurance Payor Knowledge

Responsibilities

Research, obtains and enters missing information/demographics for completion of accessions.
Conducts data entry for completion of accessions.
Demonstrates competency in eligibility, billing and receivable systems and associated applications.
Educates external customers on how to provide complete billing information and avoid additional contacts for information.
Informs customers of billing problems/issue findings and resolutions as appropriate.
Make outbound calls to clients, patients, carriers and/or any internal or external source as needed to obtain missing or additional information.
Answer inbound calls from clients, patients, carriers and/or any internal or external source as needed to answer account inquiries or resolve issues.
Responds to account inquires through written correspondences if unable to resolve via phone.
Handles sensitive client and patient interactions.
Maintains timely, accurate documentation for all appropriate transactions.
Generates and/or distributes reports and documentation to internal or external client to obtain missing information.
Reports problems, errors, and denial trends to management including PHI breaches.
Ability to work independently and as part of a team.
Meets the performance goals established for the position in the areas of efficiency, accuracy, quality, patient and client satisfaction and attendance.
Other duties and tasks as required/cross functional training.