Billing Data Entry Specialist – Weekdays, 7:00–3:30p

Quest Diagnostics; Salem (VA); On-site; USD 23,000 - 26,000; Full time

Job summary

Quest Diagnostics is hiring a Data Entry Clerk - Billing I, Monday to Friday, 7:00AM - 3:30PM Eastern. The role focuses on accurate data entry for accessions, demographic research, and billing information while supporting customer inquiries and resolving issues.

Salary starts at $17.20 per hour, with annual bonus potential in a comprehensive benefits package. The successful candidate will have at least a high school diploma and 1+ years of customer service and billing experience.

Qualifications

• High School Diploma or GED.
• 1+ years of customer service experience in customer services, phone support role, or medical billing office.
• 1+ years of Billing Knowledge, Billing Data Entry, Strong Customer Service Skills, and Insurance Payor Knowledge.
• Proficient in computer and Windows applications, including strong keyboard and navigation skills.
• Consistent attendance with ability to meet work schedule including training period.
• Successful completion of the new hire training and demonstrated proficiency required.

Responsibilities

• Research, obtain and enter missing information/demographics for completion of accessions.
• Conduct data entry for completion of accessions.
• Demonstrates competency in eligibility, billing and receivable systems and associated applications.
• Educates external customers on how to provide complete billing information and avoid additional contacts for information.
• Informs customers of billing problems/issue findings and resolutions as appropriate.
• Make outbound calls to clients, patients, carriers and/or any internal or external source as needed to obtain missing or additional information.
• Answer inbound calls from clients, patients, carriers and/or any internal or external source as needed to answer account inquiries or resolve issues.
• Responds to account inquiries through written correspondences if unable to resolve via phone.
• Handles sensitive client and patient interactions.
• Maintains timely, accurate documentation for all appropriate transactions.
• Generates and/or distributes reports and documentation to internal or external client to obtain missing information.
• Reports problems, errors, and denial trends to management including PHI breaches.
• Ability to work independently and as part of a team.
• Meets the performance goals established for the position in the areas of efficiency, accuracy, quality, patient and client satisfaction and attendance.
• Other duties and tasks as required/cross functional training.

Skills

Customer service

Billing data entry

Phone support

Insurance payor knowledge

Education

High school diploma

Job description

Quest Diagnostics is hiring a Data Entry Clerk - Billing I, Monday to Friday, 7:00AM - 3:30PM Eastern. The role focuses on accurate data entry for accessions, demographic research, and billing information while supporting customer inquiries and resolving issues.

Salary starts at $17.20 per hour, with annual bonus potential in a comprehensive benefits package. The successful candidate will have at least a high school diploma and 1+ years of customer service and billing experience.