Customer Service Associate (Insurance Call Representative)

USLI; Boise (ID); Hybrid; USD 29,000 - 42,000; Part time

Benefits offered by this job

Bonus potential

Medical benefits (part-time)

Profit-sharing program

Free lunch on site

Professional development courses

Job summary

USLI in Boise, Idaho, seeks a part-time Customer Service Associate to support insurance agents with calls, emails, and inquiries. You will receive comprehensive training to deliver the USLI Experience—one interaction at a time—and contribute to service excellence.

The role is year-round, part-time (up to 29 hours/week) with a fixed schedule, primarily based in our Boise office and one remote workday per week. Previous CS experience helps, and bilingual ability is a plus.

Qualifications

• Minimum of four years of customer service experience in any industry.
• Bilingual in English and Spanish preferred but not required.
• Comfort using computers and Microsoft Office Suite.
• Strong verbal and written communication skills.
• Ability to commute to Boise, Idaho office with one remote workday per week.

Responsibilities

• Answer and distribute incoming phone calls while providing friendly and professional assistance to our insurance agents and brokers.
• Actively listen to callers’ needs and respond in a fast and professional manner; occasionally send concise emails as needed.
• Demonstrate a positive and friendly attitude with every interaction.
• Learn and apply foundational insurance concepts through training and hands-on experience.

Skills

Customer service

Bilingual in English & Spanish

Microsoft Office

Communication skills

Reliability

Tools

Microsoft Office Suite

Job description

About Us: At USLI, we’re not just about insurance — we are committed to making a difference, both internally and externally. Our community is built upon five values: Caring, Attitude, Respect, Empathy and Energy. Our commitment to these values leads us to make better decisions and furthers our true sense of community. By joining our team, you'll be part of a vibrant organization that values innovation, collaboration, and growth. Here, you’ll have the opportunity to shape the future of insurance and make a meaningful impact.

Your Role: This is not your average part-time position - this is your chance to work as a professional in a part-time capacity! We will provide you with comprehensive training to successfully deliver the USLI Experience - one interaction at a time. If you enjoy helping others, communicating clearly, and building skills in a professional setting, we’d love to hear from you. This role is part-time, subject to a maximum of 29 hours per week, year-round, and is based in Boise, Idaho.

Key Responsibilities:

• Customer service: Answer and distribute incoming phone calls while providing friendly and professional assistance to our insurance agents and brokers.
• Communication: Actively listen to our callers’ needs and respond in a fast and professional manner.Occasionally send concise emails as needed to assist customers with requests.
• Service excellence: Demonstrate a positive and friendly attitude with every interaction.
• Learning and application: Learn and apply foundational insurance concepts through training and hands-on experience.

What You’ll Bring:

• Customer service experience: Minimum of four years of customer service experience in any industry.
• Bilingual in English and Spanish preferred but not required.
• Technical skills: Comfort using computers and Microsoft Office Suite.
• Communication skills: Strong verbal and written communication skills, along with problem-solving abilities.
• Adaptability: Ability to learn new concepts quickly and apply them to customer interactions in a supportive team environment.
• Dependability: Consistent hours and a proactive, reliable approach to work and customer service.

Qualifications:

• Competency: Candidates must pass a proficiency assessment to be considered for the role.
• Location: Must be able to commute to our Boise, Idaho office with the option of 1 remote workday per week.
• Schedule: This is a year-round part-time position (up to 29 hours per week) based in our Boise, ID office. Availability between 9 a.m. and 6 p.m. MT with a fixed weekly schedule.
• Travel requirements: Willing to travel to Wayne, Pennsylvania for the first week of on-site training (9 a.m. to 5 p.m. ET Monday through Friday; travel expenses will be covered).
• Note: Undergraduate and graduate students cannot be considered for this role. Please refer to our Student Program page.

Salary Range:

• Starting hourly rate of $25.75 with eligibility for year-end pay increase and bonus.
• Full-time opportunities may be available after a minimum of 18 months for successful candidates.

What We Offer: One of the advantages of working at USLI is the competitive salary and benefits program we offer full-time and eligible part-time employees. Benefits include performance-based triannual bonuses, medical benefits paid at 100% for full-time employees and 80% for eligible part-time employees, a profit-sharing program, free lunch every day while onsite, and more than 450 annual personal and professional development courses. Explore more company benefits.

Why USLI? At USLI, we are committed to fostering a vibrant and inclusive community that celebrates the rich diversity of all ethnicities, nationalities, abilities, genders, gender identities, sexual orientations, ages, religions, socioeconomic backgrounds, and life experiences. We understand the importance of continuous learning, self-reflection, acknowledging our biases, and expanding our perspectives beyond our own. We actively encourage open dialogue on diversity, equity, inclusion, and belonging to support a workplace where every individual feels valued, respected, and empowered to contribute at their fullest potential. Join us in building a diverse and inclusive environment where our shared values drive us toward excellence.