Billing & Customer Support Operations Manager

Fayette Chamber of Commerce (GA); Fayetteville (GA); Presencial; USD 50.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits

Descripción de la vacante

Fayette Chamber of Commerce (GA) in Fayetteville, GA is seeking a full-time leader to oversee customer support operations, strategic direction, and continuous improvement of billing and service processes. You will supervise staff, manage revenue-related activities, and coordinate with local agencies to ensure compliant and efficient operations.

The role emphasizes hands-on management, staff development, and collaboration across departments to optimize workflows and service levels for the water

Formación

• High school education plus specialized training in related field

Responsabilidades

• Oversee, supervise, hire, terminate, and discipline customer support staff.
• Conduct performance evaluations and training to ensure policy adherence and a safe working environment.
• Identify and implement guidelines and strategies to improve service levels, reporting, and workflows.
• Oversee delinquent utility billing operations for a water system with ~33,000 connections.
• Manage monthly billing cycles, meter readings, account maintenance, and final bill adjustments.
• Direct and assign tasks to customer support staff; manage mailroom operations and USPS workflow.
• Lead special projects related to customer support, outreach, and technology; perform data analyses.
• Respond to information requests from external agencies; regional water planning district and County Administrator.
• Handle escalated customer complaints and authorize corrective actions.
• Oversee insurance program related to Leak Protection; review eligibility and claims.
• Ensure compliance with Water Planning District requirements and Low Income Assistance Program.
• Develop annual budgets for customer support and utility billing operations.
• Process requisitions and manage billing equipment contracts; coordinate with purchasing agents.

Descripción del empleo

Fayette Chamber of Commerce (GA) in Fayetteville, GA is seeking a full-time leader to oversee customer support operations, strategic direction, and continuous improvement of billing and service processes. You will supervise staff, manage revenue-related activities, and coordinate with local agencies to ensure compliant and efficient operations.

The role emphasizes hands-on management, staff development, and collaboration across departments to optimize workflows and service levels for the water