Billing & Customer Support Associate

northwesternenergy; Billings (MT); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off and holidays

Health, dental, vision insurance

Job summary

NorthWestern Energy in Billings, MT is seeking a Customer Associate to deliver responsive billing, payments, service order handling, and general utility inquiries. You will counsel customers, enter data accurately, and support local operations while maintaining confidentiality.

The role requires a high school diploma, solid attendance, proficiency with Microsoft Office, and a valid driver's license; prior customer service at a utility is a plus. Competitive pay and benefits offered.

Qualifications

• High school diploma or equivalent is required.
• Proficiency with Microsoft Office and other computer applications.

Responsibilities

• Accept customer payments and post them the same day.
• Balance the cash drawer daily and make bank deposits.
• Enter and complete service orders.
• Explain rate changes and bill calculations as necessary.
• Respond to emergency situations professionally and accurately by following established policies and procedures.
• Maintain the confidentiality of customers and other confidential information.

Skills

Microsoft Office

Education

High school diploma or equivalent

Job description

NorthWestern Energy in Billings, MT is seeking a Customer Associate to deliver responsive billing, payments, service order handling, and general utility inquiries. You will counsel customers, enter data accurately, and support local operations while maintaining confidentiality.

The role requires a high school diploma, solid attendance, proficiency with Microsoft Office, and a valid driver's license; prior customer service at a utility is a plus. Competitive pay and benefits offered.