Billing & Customer Support Administrative Assistant

Keystone Cooperative; Anderson (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Keystone Cooperative is seeking a detail‑oriented administrative assistant to provide customer service and branch support. The role handles accounts receivable, contract verification, filing, and urgent responses to customer inquiries.

Responsibilities include answering phones, processing payments, balancing cash, and supporting with purchasing, mail, and general clerical tasks in a fast-paced environment. Strong communication and MS Office skills are essential.

Qualifications

• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite.
• Excellent organizational skills and the ability to work well within strict time frames.
• Detail oriented with the ability to process work accurately with minimal errors.
• Ability to perform multiple tasks simultaneously.
• Strong analytical skills and accurately calculate prices.
• Ability to work without supervision and make appropriate decisions.
• Work well in a team environment.

Responsibilities

• Receive and disperse a significant volume of phone calls in an efficient, courteous, and professional manner.
• Actively communicate with customers to adjust billing, answer questions, etc.
• Process payments, orders, and requests accurately.
• Reconcile, process and file necessary paperwork.
• Process electronic files via email.
• Compile and submit finalized documentation.
• Download reports.
• Perform general clerical duties including but not limited to filing, photocopying, faxing, typing, and mailing.
• Balance cash drawer daily
• Compiles, sorts, and distributes daily mail. Receive courier deliveries. Sends out branch mail weekly.
• Responsible for purchasing general office and break room supplies.
• Assist with special projects as needed.
• Performs other duties as assigned.

Skills

Verbal communication

Written communication

Organizational skills

Detail oriented

Multitasking

Analytical skills

Independent work

Team player

Customer service

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Keystone Cooperative is seeking a detail‑oriented administrative assistant to provide customer service and branch support. The role handles accounts receivable, contract verification, filing, and urgent responses to customer inquiries.

Responsibilities include answering phones, processing payments, balancing cash, and supporting with purchasing, mail, and general clerical tasks in a fast-paced environment. Strong communication and MS Office skills are essential.