Billing & Customer Service Specialist — Brooklyn

SBH Community Service Network Inc.; New York (NY); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

SBH Community Service Network Inc. in Brooklyn, NY is seeking a Customer Service Specialist (Billing) to manage payments, reimbursements, and billing inquiries. The role emphasizes accuracy, clear communication, and friendly service with customers and technicians.

You will process payments, handle refunds and adjustments, monitor outstanding balances, and maintain detailed financial records in a fast-paced environment. This full-time, on-site position offers compensation based on experience.

Formación

• Experience in customer service, billing, AR or AP preferred.
• Experience in the home services or service-related industry is a plus.
• Strong understanding of payment processing and financial transactions.
• Excellent written and verbal communication skills.
• Comfortable handling inbound and outbound customer calls.
• Proficiency with computers, email, electronic payment systems, and Slack.
• Strong attention to detail and accuracy when processing financial information.
• Ability to resolve customer concerns professionally and efficiently.
• Strong organizational and multitasking abilities.
• Ability to manage multiple requests and meet deadlines in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Ability to follow established company policies and procedures.
• Reliable, punctual, and dependable.
• Comfortable working independently while collaborating with other departments.

Responsabilidades

• Serve as primary contact for billing inquiries from customers and technicians.
• Respond to questions via phone, email, and internal platforms.
• Resolve billing concerns and payment discrepancies.
• Assist with payment arrangements, refunds, and account adjustments.
• Follow up on outstanding payments and maintain accurate records.
• Maintain positive relationships with customers and vendors.

Conocimientos

Customer service

Billing

Accounts receivable

Accounts payable

Communication

Attention to detail

Multitasking

Organizational skills

Problem-solving

Time management

Independent work

Collaboration

Herramientas

Slack

Billing software

Electronic payment systems

Descripción del empleo

SBH Community Service Network Inc. in Brooklyn, NY is seeking a Customer Service Specialist (Billing) to manage payments, reimbursements, and billing inquiries. The role emphasizes accuracy, clear communication, and friendly service with customers and technicians.

You will process payments, handle refunds and adjustments, monitor outstanding balances, and maintain detailed financial records in a fast-paced environment. This full-time, on-site position offers compensation based on experience.